13 Replies Latest reply on Jul 16, 2012 12:06 PM by nicole pauls

    Why LEM License Evaluation Expire Error?

    liufisky

      Hello everyone.

      I downloaded LEM Evaluation for VMware, and deployed it, but when LEM first start, console display like this.

      1.png

       

      I configured the LEM server ip, and waited for quite a while, but still, so i reboot LEM with console command. After rebooting the console, LEM display properly configured ip. Then i access the LEM console url with browser, i found "Manage——node" page has a license error, like this

      3.png

       

      But i was deployed today, so i ignored this error, go on install the windows agent in my server. However, after installation nothing node could be found. Have a friend who can tell me why?

        • Re: Why LEM License Evaluation Expire Error?
          nicole pauls

          Check the time & date on your VMware server where LEM is deployed to make sure it's correct.

           

          The license was created on May 17 (today), which means it should expire June 17, which all sounds good. Where things go wrong is where it thinks today is past June 17. The only way it thinks its expired is if the system is actually past June 17 - which would seem to imply the date is wrong on that system. The LEM appliance inherits the time from the VMware server it's running on, so if the time is wrong there, it'll also be wrong on the LEM appliance.

            • Re: Why LEM License Evaluation Expire Error?
              liufisky

              hi pauls, thanks for your help.

              My vmware have a cluster with three hosts. I deployed LEM in the cluster, but the storage space used one of the hosts. I had checked the three hosts time, time was right, it's May 17 xx:xx. I don‘t know whether i did the right thing?

                • Re: Why LEM License Evaluation Expire Error?
                  nicole pauls

                  That sounds correct. We have had a couple of reports of this same issue and it also appears that it resolves itself within about 24 hours, worst case.

                   

                  If you go to the Monitor screen and then "All Alerts", do you have any alerts there? If so, what does the timestamp column of "InsertionTime" say?

                   

                    • Re: Why LEM License Evaluation Expire Error?
                      liufisky

                      Hi pauls, i didn't pay attention this, thank you for reminding me. Although I would like to know the results, but today is the weekend, and so on Monday I'll look at it, if there are problems, I'll screenshot made up. Have a nice weekend, thanks.

                      • Re: Why LEM License Evaluation Expire Error?
                        liufisky

                        Hi pauls, i saw the InsertionTime, it's right, look at these

                        1.png2.png3.png

                          • Re: Why LEM License Evaluation Expire Error?
                            nicole pauls

                            Thanks, those timestamps look good. Could you try rebooting your virtual appliance (you can send a CTRL+ALT+DEL from the virtual console and it'll trigger a reboot) and restarting your console?

                             

                            Here's a couple more things to take a look at, if it's still not resolved.

                             

                            Ensure the LEM VM is synchronizing time with your ESX host. Check the VM's settings and look for the "Synchronize Guest Time with Host" option. If this option is disabled, LEM falls back on a daily NTP synchronization, and if that fails, it will not be able to get a proper timestamp.

                             

                             

                            After you've done that, ensure the ESX host is either configured to NTP sync, or properly set. Check the ESX server's settings and look for "Time Configuration" (use "Properties..." to change):

                             

                             

                            After all of that, if you made changes, you can always reboot to be sure, though they should take effect within a few minutes.

                    • Re: Why LEM License Evaluation Expire Error?
                      liufisky

                      Hi pauls, i think you're right, i re-deployed LEM 5.4 yesterday, and wait about 24 hours. Today the LEM License is correct, and the nodes can be found.

                      1.png

                       

                      I guess the reason is the DHCP, my situation is in the no DHCP environment. I wonder whether it is when i trid to deploy LEM within the DHCP environment, it could get the ip, then verify the license by the network, then all be right (Yes i have deployed, and everything is OK). But if after the installation has not been able to verify the license via the internet, it would wait a long time for the next opportunity to verify the license. Is this a license authentication mechanisms reason?

                        • Re: Why LEM License Evaluation Expire Error?
                          nicole pauls

                          I'm glad it's resolved now. We're going to try to reproduce and track it down here, too, to figure out what the root cause is.

                           

                          If you need to activate a new license key from the console, it's helpful to know the license verification is done from your console (browser/computer) to the SolarWinds licensing server, then relayed to the appliance. The appliance itself doesn't contact the internet for anything.

                           

                          If you can't get the license activation to work automatically, you can request a manual activation key for a purchased license from the SolarWinds Customer Portal. (Navigate to the License Management page and click "Manually Register License" next to your key; in the LEM Console click the dropdown to select "Manual" and provide the details)

                            • Re: Why LEM License Evaluation Expire Error?
                              liufisky

                              Ok, thanks for your help pauls.

                                • Re: Why LEM License Evaluation Expire Error?
                                  crishna

                                  I think i have a similar problem... i have done all those.. but still no joy ....??

                                   

                                  i cant see the nodes in the console... even though i've installed agent on the server.. ??? if i need to activate the key... is it that product keyy... showing on the console.....( blue screen)... i need to activate it ... i cant use internet .. ..on the network.. any idea how to do it

                                   

                                   

                                  any bodyy .. bit urgent.. ??? plz

                                    • Re: Why LEM License Evaluation Expire Error?
                                      nicole pauls

                                      crishna wrote:

                                       

                                      I think i have a similar problem... i have done all those.. but still no joy ....??

                                       

                                      i cant see the nodes in the console... even though i've installed agent on the server.. ??? if i need to activate the key... is it that product keyy... showing on the console.....( blue screen)... i need to activate it ... i cant use internet .. ..on the network.. any idea how to do it

                                       

                                      any bodyy .. bit urgent.. ??? plz

                                       

                                      The license relevant to evaluation is installed from the Console under Manage > Appliances. You can activate the license manually by choosing "Manual" activation in the LEM Console then getting the manual activation key from the Customer Portal.

                                       

                                      In the virtual console, using "activate" basically walks you through a few steps that are common for moving into production - including setting a static IP, disabling insecure HTTP (using only HTTPS).

                                       

                                      The "Product Key" in the virtual appliance is used for technical support.

                                        • Re: Why LEM License Evaluation Expire Error?
                                          crishna

                                          thanks nicole..

                                           

                                          right now i'm implementing on a test pc ... if i activate it right now... can i use the same key... when i'm implement it on another one live one...???

                                           

                                          and does this activation effects???       forbid me ...to see the node in the node list ??????... cuz there is a red task bar on node list ... saying license is expired... on sunday... but i have installed.. solar winds a four days ago... ??? is this a problem??????

                                            • Re: Why LEM License Evaluation Expire Error?
                                              nicole pauls

                                              crishna wrote:

                                               

                                              thanks nicole..

                                               

                                              right now i'm implementing on a test pc ... if i activate it right now... can i use the same key... when i'm implement it on another one live one...???

                                               

                                              and does this activation effects???       forbid me ...to see the node in the node list ??????... cuz there is a red task bar on node list ... saying license is expired... on sunday... but i have installed.. solar winds a four days ago... ??? is this a problem??????

                                               

                                              You will have to reset your license activation key and get a new one for your new system.

                                               

                                              Without a current license you cannot receive new data.