0 Replies Latest reply on May 1, 2012 2:31 PM by wgibsoniii

    Remote Assistance and UAC

    wgibsoniii

      When using Remote Assistance to troubleshoot an issue with a Windows 7 user
      running with standard privileges we (the remote helper) are presented with a
      black screen (and lose kybrd/mouse) whenever a UAC prompt is shown to the user
      (who can see it just fine)

       

      According to Microsoft this is by design

      http://technet.microsoft.com/en-us/library/ee844127(v=ws.10).aspx

       

      This is how to enable this activity via GPO setting

      http://social.technet.microsoft.com/Forums/en-US/itprovistaapps/thread/1ac19761-3522-497d-be45-12e211c0ff5b

       

      ...and these are the risks of doing so

      http://technet.microsoft.com/en-us/library/dd851479.aspx

       

      Hope you found this useful, and I'm curious if you decide to make this change or not.