2 Replies Latest reply on Mar 31, 2016 5:19 PM by neomatrix1217

    Trable with web

    CTD

      Hi, all.

      In last time i have problem with my orion. Sometimes web page fall down with error:

      The Orion website is currently unable to display this page. Orion polling and alerting services often continue running, though this page cannot be displayed. Please take the following steps to attempt to alleviate the issue:

      1. Log in to the website again and navigate to another Orion page, allowing you to isolate the error to this page.
      2. Ensure the Orion services are still running.
      3. Check that your SQL Server is still running and accessible.

      Please notify SolarWinds of this error. We will address and help you fix the issue.

      Your specfic error is:

      The server did not provide a meaningful reply; this might be caused by a contract mismatch, a premature session shutdown or an internal server error.

      In OrionWeb.log on the server i see:

      2012-04-24 10:56:04,083 [7] ERROR SolarWinds.Orion.Web.UI.EvalBanner - System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Exception of type 'SolarWinds.Licensing.Framework.Store.LicenseStoreException' was thrown. (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:

      SolarWinds.Licensing.Framework.Store.LicenseStoreException: Exception of type 'SolarWinds.Licensing.Framework.Store.LicenseStoreException' was thrown.

         at SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.ValidateStoreHash(Byte[] storeBytes)

         at SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.CreateNewStore()

         at SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.InitializeStore()

         at SolarWinds.Licensing.Framework.Store.LicenseStoreDAL..ctor()

         at SolarWinds.Licensing.Framework.Store.SingletonLicenseStoreFactory.get_StoreInstance()

         at SolarWinds.Licensing.Framework.LicenseManager..ctor()

         at SolarWinds.Orion.Core.BusinessLayer.ModuleLicenseInfoProvider.GetModuleLicenseInformation()

         at SolarWinds.Orion.Core.BusinessLayer.CoreBusinessLayerService.GetModuleLicenseInformation()

         at SyncInvokeGetModuleLicenseInformation(Object , Object[] , Object[] )

         at System.ServiceModel.Dispat...).

      2012-04-24 10:56:04,083 [7] ERROR SolarWinds.Orion.Web.UI.EvalBanner - Error while loading eval information.

      System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Exception of type 'SolarWinds.Licensing.Framework.Store.LicenseStoreException' was thrown. (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:

      SolarWinds.Licensing.Framework.Store.LicenseStoreException: Exception of type 'SolarWinds.Licensing.Framework.Store.LicenseStoreException' was thrown.

         at SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.ValidateStoreHash(Byte[] storeBytes)

         at SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.CreateNewStore()

         at SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.InitializeStore()

         at SolarWinds.Licensing.Framework.Store.LicenseStoreDAL..ctor()

         at SolarWinds.Licensing.Framework.Store.SingletonLicenseStoreFactory.get_StoreInstance()

         at SolarWinds.Licensing.Framework.LicenseManager..ctor()

         at SolarWinds.Orion.Core.BusinessLayer.ModuleLicenseInfoProvider.GetModuleLicenseInformation()

         at SolarWinds.Orion.Core.BusinessLayer.CoreBusinessLayerService.GetModuleLicenseInformation()

         at SyncInvokeGetModuleLicenseInformation(Object , Object[] , Object[] )

         at System.ServiceModel.Dispat...).

      2012-04-24 10:56:05,130 [12] WARN  SolarWinds.Orion.Web.Charting.ChartInfo - DataTable name is Empty, cannot calculate percentile.

      2012-04-24 10:56:05,849 [12] WARN  SolarWinds.Orion.Web.Charting.ChartInfo - DataTable name is Empty, cannot calculate percentile.

      2012-04-24 10:56:07,693 [12] WARN  SolarWinds.Orion.Web.Charting.ChartInfo - DataTable name is Empty, cannot calculate percentile.

       

      How i fix this? Thanks for any your answers.

        • Re: Trable with web
          cfizz34

          Using Hubble I am getting this info:

           

          129.88WebBL
          CoreBusinessLayer/GetModuleLicenseInformation

          Show Stacktrace

           

           

          Stack Traceclose

            at SolarWinds.Orion.Core.Common.CoreBusinessLayerProxy.GetModuleLicenseInformation() at SolarWinds.Orion.Web.UI.EvalBanner.RawLoadModuleLicenseInfo() at SolarWinds.Orion.Web.UI.EvalBanner.LoadModuleLicenseInfo() at SolarWinds.Orion.Web.UI.EvalBanner.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) at System.Web.UI.Page.ProcessRequest(HttpContext context) at ASP.orion_summaryview_aspx.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error) at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)