Hi, do you have the device set up correctly? For example, some devices needs settings read-only community string with IP that is allowed to connect to this device.
There is also tool - in NPM, snmpwalk (since 10.2). If you run it from Orion against the device, it can tell you more why the test failed (the connection is blocked by firewall/device doesn't respond on given port, bad community string, some other mistake..)
thanks for your answer.
I've downloaded the SNMPWalk app from ORION, but I'm not realy sure what I need to fill out in the ROOT OID field?
Anyway it's not working on the device, it's telling me 0 OID's, timed out
The tool is used for doing SNMP walk, and Root OID is OID which is taken first. It doesn't matter in this case, as I thought that it would only give meaningful answer what is wrong.
Timeout means that the Bluecoat device doesn't answer in time. There can be lot of reasons I can think out (in order of probability - my guess):
- The device is configured not to respond to Orion's IP. Some devices may be configured to respond to SNMP only from specific nodes. Adding Orion's IP would help
- The device isn't responding on SNMP port 161 - correct the configuration of device
- There is firewall somewhere on the way from Orion to device blocking it
- (least probable) the device reports is broken, and cannot respond to SNMP.
I'd advice you to check if the device is set up well, and then communication - run (if possible) wireshark/tcpdump on the device, on Orion, and see if the communication gets through or not.
-- Vita, NPM developer
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Did you enable SNMP under the management services (separate to the actual SNMP configuration option) ?
I had the same problem as you describe, where I had the SNMP community set with the ACL only allowing access from my solar winds server etc but the test would always fail. Until I found you had to enable the actual SNMP service on the box.
I've already activated SNMP under management services.
But still the same result.
I'm having the exact same problem. I have an SG600, and it does not respond to the SNMP get requests. Packet captures on both sides show the request being sent from Orion and being received by the Blue Coat. Everything looks to be configured and enabled correctly and there is no FW in the way. Any ideas?
I've looked it up, and Orion is able to add (== passes the SNMP test) only nodes, that respond to the sysObjectID OID (18.104.22.168.22.214.171.124). Is your device responding to this one?
If not, it cannot be easily added into Orion. (BTW, not responding to this OID is violation of SNMP protocol, as, AFAIK, it is mandatory. doesn't your vendor has any firmware update?)