This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

Authentication problem with a Cisco VG224

dfawley over 12 years ago

Hello all.

I'm using the evaluation version of Cattools and backing up most of my devices successfully. I am having problems with a Cisco VG224 (voice gateway). I am using the device type of Cisco.Router.General and am having problems authenticating to the device. Here is the capture:

<PROTOCOL=Telnet>

<C OK 8:50:11 AM><R-8:50:11 AM>[13][10][13][10]User Access Verification[13][10][13][10]Username: <W-8:50:11 AM>********[13]<R-8:50:12 AM>********[13][10]Password: <W-8:50:12 AM>********[13]<R-8:50:12 AM>[13][10][13][10]Password: <R-8:50:42 AM>[13][10]% Password: timeout expired!<D 8:50:44 AM>

<HOSTNAME="">

================================================================================

WFMDRetVal=1 Waiting for: ">"

WFMDRetVal=2 Waiting for: "#"

WFMDRetVal=3 Waiting for: "% Login invalid"

WFMDRetVal=4 Waiting for: "% Authentication failed"

WFMDBuffer="[13][10][13][10]password: [13][10]% password: timeout expired!"

================================================================================

WFMDRetVal=1 Waiting for: "% Login invalid"

WFMDRetVal=2 Waiting for: "% Authentication failed"

WFMDRetVal=3 Waiting for: "Username:"

WFMDRetVal=4 Waiting for: "Password:"

WFMDBuffer=""

================================================================================

WFMDRetVal=1 Waiting for: "% Login invalid"

WFMDRetVal=2 Waiting for: "% Authentication failed"

WFMDRetVal=3 Waiting for: "Username:"

WFMDRetVal=4 Waiting for: "Password:"

WFMDBuffer=""

================================================================================

The device requires the password to be entered twice.

Here is the log when I telnet into the device:

User Access Verification

Username: ***************

Password:

vg224-01>

This is frustrating as I have a second voice gateway configured that works - this is a direct copy of that with only the IP and passwords changed.

Any ideas? I'm not exactly sure how to read the capture file, but it appears the password isn't being entered?

0 Spartacus over 12 years ago

Hi dfawley
From the logs I can tell that CatTools is sending the password for the first password prompt on your device; however because your device is returning the password prompt a second time, CatTools is most likely interpreting this as an authentication failure and so re-attempts to log in.
The Info Log pane (and infolog.txt file found in the CatTools install folder) would give more of an indication as to what the script is doing.

The big question though is why does the device require the password to be entered twice? This is somewhat non-standard behaviour for most devices and is the cause of the problem you are having.
Can you provide any more info as to why this occurs for this particular device? Does this occur on the other voice gateway?

Regards,
Steve
Cancel
Vote Up 0 Vote Down

Cancel
0 dfawley over 12 years ago in reply to Spartacus

I went ahead and redid the login, username, password config on the device, and the double password prompt cleared up. What's strange is that it worked on the other VG that also prompts twice.
You're right, though, I hadn't seen that before either - once I redid the config, it stopped, so all is good - thanks for thinking this through with me.
Cancel
Vote Up 0 Vote Down

Cancel
0 Spartacus over 12 years ago in reply to dfawley

No worries. Glad it resolved itself.
Love the avatar by the way... :)
Cancel
Vote Up 0 Vote Down

Cancel