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I believe the answer is that we are, but I won't challenge Sophos if they want to solve it first!
Our support team is confirming a fix/workaround by making a change to the syslog daemon configuration on customer appliances where these symptoms occur, then after we've confirmed it's working as desired we'll roll it in to an upcoming release as a global fix. We're hoping to confirm this fix works with a few customers soon, so if you're interested in testing the fix with support, hit them up and they'll help.
I've already received an Email from support. They are going to try the fix with me on Monday. Thanks guys. This will be a big help.