5 Replies Latest reply on Jan 18, 2012 10:59 AM by michalB

    No response after selecting Launch Monitor

    garyf50

      This was an intermittent problem...until today. After launching RBM, selecting an interface, and selecting 'Launch Monitor' the window freezes. Have to go to Task manager and end the task (which shows a running status). Nothing in the log file, no debug window, and no errors. Same results on 2 PCs, both running Win7. Any suggestions?

        • Re: No response after selecting Launch Monitor
          michalB

          Hello,

          did you enable debug(verbose) logging?

            • Re: No response after selecting Launch Monitor
              garyf50

              Yes I did. Log details don't help:

              2012-01-18 06:05:44,319 [1] DEBUG RBM.Logger - Settings saved
              2012-01-18 07:45:27,408 [1] INFO  RBM.Logger - Saving credentials
              2012-01-18 07:45:27,446 [1] DEBUG RBM.Logger - Close App -----------------------------------

               

              More details:

              When I Launch Monitor it normally asks for the interface speed. When it isn't working I don't get the Interface Speed prompt, the window locks...can't close it, reposition it or start over (all buttons grayed). I have to end it in task manager. Task manager shows the application still running.

                • Re: No response after selecting Launch Monitor
                  michalB

                  Please try to stop the application, delete the folder with user settings (c:\Users\<user name>\AppData\Local\SolarWinds\RBM) and then try to set it up again. Let me know if this does not help and I will contact you via private message to set up a meeting with you.

                    • Re: No response after selecting Launch Monitor
                      garyf50

                      The log is showing more now:

                      2012-01-18 06:05:44,319 [1] DEBUG RBM.Logger - Settings saved
                      2012-01-18 07:45:27,408 [1] INFO  RBM.Logger - Saving credentials
                      2012-01-18 07:45:27,446 [1] DEBUG RBM.Logger - Close App -----------------------------------
                      2012-01-18 08:43:45,025 [1] INFO  RBM.Logger - loading credentials
                      2012-01-18 08:43:45,066 [1] DEBUG RBM.Logger - Settings loaded
                      2012-01-18 08:43:45,069 [1] INFO  RBM.Logger - Loading application state
                      2012-01-18 08:43:45,091 [1] DEBUG RBM.Logger - Application started--------------------------
                      2012-01-18 08:43:57,126 [1] DEBUG SolarWinds.Net.SCL.CachedMibDatabaseDAL - Caught exception loading preload instructions for MIB cache.
                      System.IO.FileNotFoundException: Could not find file 'C:\Program Files\SolarWinds\Real-Time Bandwidth Monitor\MIBs.preload'.
                      File name: 'C:\Program Files\SolarWinds\Real-Time Bandwidth Monitor\MIBs.preload'
                         at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
                         at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
                         at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
                         at System.Xml.XmlDownloadManager.GetStream(Uri uri, ICredentials credentials)
                         at System.Xml.XmlUrlResolver.GetEntity(Uri absoluteUri, String role, Type ofObjectToReturn)
                         at System.Xml.XmlTextReaderImpl.OpenUrlDelegate(Object xmlResolver)
                         at System.Threading.CompressedStack.runTryCode(Object userData)
                         at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
                         at System.Threading.CompressedStack.Run(CompressedStack compressedStack, ContextCallback callback, Object state)
                         at System.Xml.XmlTextReaderImpl.OpenUrl()
                         at System.Xml.XmlTextReaderImpl.Read()
                         at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
                         at System.Xml.XmlDocument.Load(XmlReader reader)
                         at System.Xml.XmlDocument.Load(String filename)
                         at SolarWinds.Net.SCL.CachedMibDatabaseDAL.LoadMibCache(IMibDatabaseDAL dal)
                      2012-01-18 08:47:56,520 [1] INFO  RBM.Logger - Saving credentials
                      2012-01-18 08:47:56,561 [1] DEBUG RBM.Logger - Close App -----------------------------------