6 Replies Latest reply on Jan 12, 2012 5:19 AM by tomas.pospisil

Machine type unknown and One or more Interfaces are in an Unknown state.

genesys Jan 9, 2012 4:25 PM

We are having "Machine type unknown" and "One or more Interfaces are in an Unknown state" messages on some of our HP Proliant servers (DL380 G4 and G5 series) running Windows 2003 SP2

We have similar HP Proliant servers with same Orion configuration, OS and apps in the same network and they are working fine.

Please any one with ideas on how to resolve this problem?

Godwin

Re: Machine type unknown and One or more Interfaces are in an Unknown state.

genesys Jan 9, 2012 5:05 PM (in response to genesys)

We are having having another message - Interface 'HP Network Team #1' is in an Unknown state

Please any one with solution or suggestion?
Thanks

Godwin
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- Re: Machine type unknown and One or more Interfaces are in an Unknown state.
  
  bobross Jan 10, 2012 6:45 AM (in response to genesys)
  
  Go into 'Edit Node' and test SNMP. Usually when we see this behavior its due to problems with SNMP.
  
  If the test fails - Restart the service, verify the community string, and make sure SNMP traffic isn't being blocked.
  
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  - Re: Machine type unknown and One or more Interfaces are in an Unknown state.
    
    genesys Jan 10, 2012 4:42 PM (in response to bobross)
    
    SNMP tested OK and service restarted still no luck
    The SNMP traffic is not being blocked. Some similar servers in same network with same NIC and drivers are working fine
    Community string is same as the one for the working servers
    
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    - Re: Machine type unknown and One or more Interfaces are in an Unknown state.
      
      tomas.pospisil Jan 11, 2012 8:33 AM (in response to genesys)
      
      Hi genesys,
      Can you try to query sysName (OID 1.3.6.1.2.1.1.5.0) and provide us result. We use this OID to get machine name.
      P.S. You can use our Engineer’s Toolset http://www.solarwinds.com/products/toolsets/
      
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      - Re: Machine type unknown and One or more Interfaces are in an Unknown state.
        
        genesys Jan 11, 2012 3:35 PM (in response to tomas.pospisil)
        
        We have queried the sysName as you indicated and got no result (no host name)
        We did similar query on one of the working servers and the result is the server's hostname
        
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        Re: Machine type unknown and One or more Interfaces are in an Unknown state.
        
        tomas.pospisil Jan 12, 2012 5:19 AM (in response to genesys)
        
        Ok,
        that's why you don't see name of device, but regading unknown device type do you use windows snmp agent, net-snmp or any other? And what returns sysObjectID (1.3.6.1.2.1.1.2) ? Lastly, what version of NPM do you use?
        I'll check our database if your device type is presents.
        Thanks
        
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