Would like to understand if anyone else has had similar issues by needing to create seperate custom pollers beyond default OID in Solarwinds
Thanks for this note back.
Before I go back to Cisco can you tell me which IOS and Cisco model routers the default OID you have defined in the system was tested and confirmed against. This way I know what I’m dealing with.
How can I get these different OID into Solarwinds directly. My anticipation was the product would be able to support multiple mibs from different versions of IOS and Cisco Routers. Custom pollers take a lot of work and if I can have this as configured into Solarwinds itself this will make like much easier. These are key bandwidth reports so having a custom poller complicates how we get the information on the reports.
Is there anyone in product development I can speak with on this as I don’t think the custom Poller is the final option or just updating IOS levels as we have other risks with this approach.
From: SolarWinds, Inc. [mailto:firstname.lastname@example.org]
Sent: 06 January 2012 11:24
To: Julian Daniel
Subject: Case Update: 299990 - Serial interfaces not displaying deata
Update for Case #299990 - "Serial interfaces not displaying deata"
Thanks for those, frm what I can tell those are different devices on different IOSs, the working one is from a 2600 IOS Version 12.3(6b), RELEASE SOFTWARE (fc1), and the non working is a 1841 IOS Version 12.4(3), RELEASE SOFTWARE (fc2). I think this is why you are seeing a difference in how they report information.
The SNMP walk from the 1841 has the interfaces under
.184.108.40.206.220.127.116.11.1.2.3 = String: "Serial0/0/0"
As you can see these OIDs are different to those I mentioned in my previous mail for the the default OIDs polled for interface information.
Looking at the walk you sent in from this device the following would be the OIDs which look to have interface information for the serial interfaces and their sub interfaces
.18.104.22.168.22.214.171.124.1.2.1 = String: "FastEthernet0/0"
.126.96.36.199.188.8.131.52.1.12.1 = Counter32: 1057809
.184.108.40.206.220.127.116.11.1.14.3 = Counter32: 445267
.18.104.22.168.22.214.171.124.1.15.3 = Counter32: 0
.126.96.36.199.188.8.131.52.1.15.8 = Counter32: 0
.184.108.40.206.220.127.116.11.1.16.3 = Counter32: 2284829080
.18.104.22.168.22.214.171.124.1.17.3 = Counter32: 3484749431
Cisco would be best placed to be able to explain which OID corresponds to which interface statistic.
As you mentioned you were not seeing interface statistics for this device I think it might be best to see if there is a later IOS version which changes the OIDs returning interface information or you could create a custom poller in Orion to poll these OIDS.
How to Create a UnDP
The following video tutorial will show you how to create a Universal Device Poller, and how to use the information gathered.
If you have any questions on this on your return please let me know and we can run through it.
All the best,
From: SW354230 Hilton International Ltd
Sent: Thursday , January 05, 2012 04:21 pm GMT (GMT+00:00)
Subject: Serial interfaces not displaying deata
List of devices showing different IOS levels.
From: Julian Daniel
Sent: 05 January 2012 15:38
To: 'SolarWinds, Inc.'
Subject: RE: Case # 299990 Created: Serial interfaces not displaying data
Please find two snmp walker files.
Both run Frame Relay but only one is pulling the bandwidth information
This is across 2 different routers
I’ve named the one pulling the information as workingdevice.txt
I’m also pulling a list of devices which show data including device type and IOS image.
From: SolarWinds, Inc. [mailto:email@example.com]<mailto:[mailto:firstname.lastname@example.org]>
Sent: 05 January 2012 15:11
To: Julian Daniel
Subject: Case # 299990 Created: Serial interfaces not displaying deata
Thank you for contacting SolarWinds, Inc. Customer Support.
Your request for assistance has been received. Case #299990 - "Serial interfaces not displaying deata" has been created for you. A member of our customer support team will respond to your case as soon as possible.
If you would like to send us additional information, such as syslogs, screenshots or MIBs, or inquire about the status of this case, please reply to this email.
Need to reset your license? Download License Manager from your customer portal: support.solarwinds.com/Support.
Visit our support forum at: www.thwack.com<http://www.thwack.com>.
The OIDS polled for interface information are:
Interface Errors and Discards
OID = ifInDiscards 126.96.36.199.188.8.131.52.1.13.
OID = ifInErrors 184.108.40.206.220.127.116.11.1.14.
OID = ifOutDiscards 18.104.22.168.22.214.171.124.1.19.
OID = ifOutErrors 126.96.36.199.188.8.131.52.1.20.
OID = ifAlias 184.108.40.206.220.127.116.11.1.1.18.
OID = ifName 18.104.22.168.22.214.171.124.1.1.1.
OID = ifInOctets 126.96.36.199.188.8.131.52.1.10.
OID = ifInUcastPkts 184.108.40.206.220.127.116.11.1.11.
OID = ifInNUcastPkts 18.104.22.168.22.214.171.124.1.12.
OID = ifOutOctets 126.96.36.199.188.8.131.52.1.16.
OID = ifOutUcastPkts 184.108.40.206.220.127.116.11.1.17.
OID = ifOutNUcastPkts 18.104.22.168.22.214.171.124.1.18.
OID = ifHCInOctets 126.96.36.199.188.8.131.52.1.1.6.
OID = ifHCInUcastPkts 184.108.40.206.220.127.116.11.1.1.7.
OID = ifHCInMulticastPkts 18.104.22.168.22.214.171.124.1.1.8.
OID = ifHCOutOctets 126.96.36.199.188.8.131.52.1.1.10.
OID = ifHCOutUcastPkts 184.108.40.206.220.127.116.11.1.1.11.
OID = ifHCOutMulticastPkts 18.104.22.168.22.214.171.124.1.1.12.
On some devices if there are sub interfaces on a frame-relay or serial link traffic can be associated with the sub-interfaces rather then the physical interface but if you like you want to send on the SNMP walk we can have a look at it.
All the best,
Technical Support Representative