1 Reply Latest reply on Dec 15, 2011 6:31 PM by Steve Welsh

    did not receive expected response to show version command -cisco 2900 router

    moadil

      Report.version table is not able to load. Below is the log file. Just for your info that I can sh ver sion command from device and it shows version.

      <NEWSESSION CatTools 3.6.0 15/12/2011 10:46:54 AM>
      <PROTOCOL=Telnet>
      <DEVICE TYPE=Cisco.Router.General>
      <ACTIVITY TYPE=Report.Version table>
      <ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Report.Version table.txt>
      <USERS NAME FOR DEVICE=diconqyatr01c29>
      <C OK 10:46:54 AM><R-10:46:55 AM>[13][10] ******************************************************************************** [13][10] *      Access to this computer system is limited to authorised users only.     * [13][10] *      Unauthorised users may be subject to prosecution under the Crimes       * [13][10] *                          Act or State legislation                            * [13][10] *                                                                              * [13][10] *         Please note, ALL CUSTOMER DETAILS are confidential and must          * [13][10] *                           not be disclosed.                                  * [13][10] ******************************************************************************** [13][10][13][10][13][10][13][10][13][10]User Access Verification (ISP V1)[13][10][13][10]Username: <W-10:46:55 AM>sdorney[13]<R-10:46:55 AM>sdorney<R-10:46:55 AM>[13][10]Password: <W-10:46:56 AM>W9pqMep2[13]<R-10:46:59 AM>[13][10]Signon successful.[13][10]Signon successful.[13][10][13][10]diconqyatr01c29#<W-10:47:00 AM>[13]<R-10:47:00 AM>[13][10]diconqyatr01c29#<W-10:47:00 AM>enable<R-10:47:00 AM>enable<W-10:47:00 AM>[13]<R-10:47:00 AM>[13][10]diconqyatr01c29#<W-10:47:00 AM>term no mon<R-10:47:00 AM>term no mo<R-10:47:00 AM>n<W-10:47:00 AM>[13]<R-10:47:00 AM>[13][10]<R-10:47:05 AM>diconqyatr01c29#<W-10:47:05 AM>term len 0<R-10:47:05 AM>term len 0<W-10:47:05 AM>[13]<R-10:47:05 AM>[13][10]<R-10:47:07 AM>Command authorization failed.[13][10][13][10]diconqyatr01c29#<W-10:47:07 AM>show version<R-10:47:07 AM>show version<W-10:47:07 AM>[13]<R-10:47:07 AM>[13][10]<R-10:47:09 AM>Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.0(1)M4, RELEASE SOFTWARE (fc1)[13][10]Technical Support: http://www.cisco.com/techsupport[13][10]Copyright (c) 1986-2010 by Cisco Systems, Inc.[13][10]Compiled Thu 28-Oct-10 18:32 by prod_rel_team[13][10][13][10]ROM: System Bootstrap, Version 15.0(1r)M9, RELEASE SOFTWARE (fc1)[13][10][13][10]diconqyatr01c29 uptime is 6 weeks, 20 hours, 40 minutes[13][10]System returned to ROM by power-on[13][10]System restarted at 04:07:32 UTC Wed Nov 2 2011[13][10]System image file is "flash0:c2900-universalk9-mz.SPA.150-1.M4.bin"[13][10]Last reload type: Normal Reload[13][10][13][10][13][10]This product contains cryptographic features and is subject to United[13][10]States and local country laws governing import, export, transfer and[13][10]use. Delivery of Cisco cryptographic products does not imply[13][10]third-party authority to import, export, distribute or use encryption.[13][10]Importers, exporters, distributors and users are responsible for[13][10]compliance with U.S. and local country laws. By using this product you[13][10]agree to comply with applicable laws and regulations. If you are unable[13][10]to comply with U.S. and local laws, return this product immediately.[13][10] --More--
      ================================================================================
      WFMDRetVal=1 Waiting for: "% Invalid input detected"
      WFMDRetVal=2 Waiting for: "% Incomplete"
      WFMDRetVal=3 Waiting for: "% Ambiguous command:"
      WFMDRetVal=4 Waiting for: "Usage:"
      WFMDRetVal=5 Waiting for: "Type help or '?'"
      WFMDRetVal=6 Waiting for: "Unknown command"
      WFMDRetVal=7 Waiting for: "Sorry password incorrect"
      WFMDRetVal=8 Waiting for: "Mismatch - password unchanged"
      WFMDRetVal=9 Waiting for: "[confirm]"
      WFMDRetVal=10 Waiting for: "[yes/no]"
      WFMDRetVal=11 Waiting for: "Delete filename ["
      WFMDRetVal=12 Waiting for: "%Error opening"
      WFMDRetVal=14 Waiting for: "Address or name of remote host"
      WFMDRetVal=15 Waiting for: "Source file"
      WFMDRetVal=16 Waiting for: "Destination filename"
      WFMDRetVal=17 Waiting for: "diconqyatr01c29>"
      WFMDRetVal=18 Waiting for: "diconqyatr01c29#"
      WFMDRetVal=19 Waiting for: "diconqyatr01c29("
      WFMDRetVal=20 Waiting for: "remote host []?"
      WFMDRetVal=21 Waiting for: "file to write ["
      WFMDRetVal=22 Waiting for: "(config)#"
      WFMDBuffer="[13][10]cisco ios software, c2900 software (c2900-universalk9-m), version 15.0(1)m4, release software (fc1)[13][10]technical support: http://www.cisco.com/techsupport[13][10]copyright (c) 1986-2010 by cisco systems, inc.[13][10]compiled thu 28-oct-10 18:32 by prod_rel_team[13][10][13][10]rom: system bootstrap, version 15.0(1r)m9, release software (fc1)[13][10][13][10]diconqyatr01c29 uptime is 6 weeks, 20 hours, 40 minutes[13][10]system returned to rom by power-on[13][10]system restarted at 04:07:32 utc wed nov 2 2011[13][10]system image file is "flash0:c2900-universalk9-mz.spa.150-1.m4.bin"[13][10]last reload type: normal reload[13][10][13][10][13][10]this product contains cryptographic features and is subject to united[13][10]states and local country laws governing import, export, transfer and[13][10]use. delivery of cisco cryptographic products does not imply[13][10]third-party authority to import, export, distribute or use encryption.[13][10]importers, exporters, distributors and users are responsible for[13][10]compliance with u.s. and local country laws. by using this product you[13][10]agree to comply with applicable laws and regulations. if you are unable[13][10]to comply with u.s. and local laws, return this product immediately.[13][10] --more-- "
      ================================================================================
      <W-10:49:39 AM>[13]<R-10:49:39 AM>[08][08][08][08][08][08][08][08][08]        [08][08][08][08][08][08][08][08][08][13][10] --More--
      ================================================================================
      WFMDRetVal=1 Waiting for: "diconqyatr01c29>"
      WFMDRetVal=2 Waiting for: "diconqyatr01c29#"
      WFMDRetVal=4 Waiting for: "(config)"
      WFMDBuffer="[08][08][08][08][08][08][08][08][08]        [08][08][08][08][08][08][08][08][08][13][10] --more-- "
      ================================================================================

        • Re: did not receive expected response to show version command -cisco 2900 router
          Steve Welsh

          Hi moadil 

          The Cisco.Router.General device type issues the term len 0 command to disable output paging (i.e. the --more-- prompts which your device is currently stalling on).  However from the debug log above, I can tell that your device is responding to the execution of the 'term len 0' command with: 

                    Command authorization failed.

          Looks like maybe the user you are logging in this device with is not permitted to execute this command.

          Try configuring CatTools to use a different login account, else you'll need to grant your current user authorization for the 'term len 0' command.

          This should resolve this problem.

          Regards,

          Steve