11 Replies Latest reply on Dec 22, 2011 8:25 PM by Steve Welsh

    "Did not receive VTY entry prompt from device"  in Dell 6224P switches

    moadil

      Is there anyone help me to solve below porblem??

      I am trying to backup configuration on my Dell 6224P switches

      I got "Did not receive VTY entry prompt from device" when trying to do Device.Backup.Running.Config.

      The switch is having user name and password to login through telnet but no password if we connect from console.

       

      Debug log

      <NEWSESSION CatTools 3.6.0 9/11/2011 11:14:58 AM>
      <PROTOCOL=Telnet>
      <DEVICE TYPE=Dell.Switch.CLI>
      <ACTIVITY TYPE=Device.Backup.Running Config>
      <ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>
      <USERS NAME FOR DEVICE=ABCD>
      <C OK 11:14:58 AM><R-11:14:58 AM>[13][10]User:
      ================================================================================
      WFMDRetVal=1 Waiting for: "Password:"
      WFMDRetVal=2 Waiting for: "Password required, but none set"
      WFMDRetVal=3 Waiting for: "abcdef"
      WFMDBuffer="[13][10]user:"
      ================================================================================
      <R-11:24:59 AM>[13][10]*** IDLE TIMEOUT ***[13][10]<D 11:24:59 AM>
      <SCRIPT VALUES>
      <HOSTNAME="">
      <PROMPT VTY="">
      <PROMPT ENABLE="">
      <PROMPT CONFIG="">

      I made changes and provided passwords and prompts

      New Debug log


      <NEWSESSION CatTools 3.6.0 9/11/2011 11:28:44 AM>
      <PROTOCOL=Telnet>
      <DEVICE TYPE=Dell.Switch.CLI>
      <ACTIVITY TYPE=Device.Backup.Running Config>
      <ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>
      <USERS NAME FOR DEVICE=WDS-KA-SW01>
      <C OK 11:28:44 AM><R-11:28:44 AM>[13][10]User:
      ================================================================================
      WFMDRetVal=1 Waiting for: "xYCz1@22"
      WFMDRetVal=2 Waiting for: "Password required, but none set"
      WFMDRetVal=3 Waiting for: "abcdef"
      WFMDBuffer="[13][10]user:"
      ================================================================================
      <R-11:38:45 AM>[13][10]*** IDLE TIMEOUT ***[13][10]<D 11:38:45 AM>
      <SCRIPT VALUES>
      <HOSTNAME="">
      <PROMPT VTY="">
      <PROMPT ENABLE="">
      <PROMPT CONFIG="">

       I also tried below by clicking

       initial login require pasword

      Initial login requires username/password

      Enable mode use AAA suername/password

       

       Cat tool is working with cisco device but not working with Dell switches.

       Is there anyone help me to solve this porblem??

        • Re: "Did not receive VTY entry prompt from device"  in Dell 6224P switches
          Steve Welsh

          Hi moadil,

          From the device logs above, it looks like CatTools is not currently negotiating the 'User:' prompt.

          Can you try the following for me please in the device setup:

          1) set the  'Initial login requires username/password' option 

          2) clear any data you may have entered within ALL fields within the 'Prompts' tab of the device setup (so CatTools uses the script default behaviour).

          Please post back how you get on.

          Regards,

          Steve

            • Re: "Did not receive VTY entry prompt from device"  in Dell 6224P switches
              moadil

              I cleared all field under pormpts tab an check  'Initial login requires username/password' but no luck

              Find below log.

               


              <NEWSESSION CatTools 3.6.0 14/12/2011 12:10:01 PM>
              <PROTOCOL=Telnet>
              <DEVICE TYPE=Dell.Switch.CLI>
              <ACTIVITY TYPE=Device.Backup.Running Config>
              <ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>
              <USERS NAME FOR DEVICE=WDS-KA-SW01>
              <C OK 12:10:01 PM><R-12:10:01 PM>[13][10]User:
              ================================================================================
              WFMDRetVal=1 Waiting for: "Password:"
              WFMDRetVal=2 Waiting for: "Password required, but none set"
              WFMDRetVal=3 Waiting for: "User Name:"
              WFMDBuffer="[13][10]user:"
              ================================================================================
              <R-12:20:02 PM>[13][10]*** IDLE TIMEOUT ***[13][10]<D 12:20:02 PM>
              <SCRIPT VALUES>
              <HOSTNAME="">
              <PROMPT VTY="">
              <PROMPT ENABLE="">
              <PROMPT CONFIG="">


              <NEWSESSION CatTools 3.6.0 14/12/2011 1:28:44 PM>
              <PROTOCOL=Telnet>
              <DEVICE TYPE=Dell.Switch.CLI>
              <ACTIVITY TYPE=Device.Backup.Running Config>
              <ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>
              <USERS NAME FOR DEVICE=WDS-KA-SW01>
              <C OK 1:28:45 PM><R-1:28:45 PM>[13][10]User:
              ================================================================================
              WFMDRetVal=1 Waiting for: "Password:"
              WFMDRetVal=2 Waiting for: "Password required, but none set"
              WFMDRetVal=3 Waiting for: "User Name:"
              WFMDBuffer="[13][10]user:"
              ================================================================================
              <R-1:38:46 PM>[13][10]*** IDLE TIMEOUT ***[13][10]<D 1:38:46 PM>
              <SCRIPT VALUES>
              <HOSTNAME="">
              <PROMPT VTY="">
              <PROMPT ENABLE="">
              <PROMPT CONFIG="">

              • Re: "Did not receive VTY entry prompt from device"  in Dell 6224P switches
                Steve Welsh

                It looks now like your device is sending the prompt of 'User:' where as Cattools expects the prompt of 'User name:'

                Try overriding by adding the text User: to the Username Prompt: field in the device setup Prompts tab.

                Steve

                  • Re: "Did not receive VTY entry prompt from device"  in Dell 6224P switches
                    moadil

                    I did changes in device file(Dell.Switch.CLI)and do couple of test but still same problem.


                    <NEWSESSION CatTools 3.6.0 15/12/2011 8:53:07 AM>
                    <PROTOCOL=Telnet>
                    <DEVICE TYPE=Dell.Switch.CLI>
                    <ACTIVITY TYPE=Device.Backup.Running Config>
                    <ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>
                    <USERS NAME FOR DEVICE=WDS-KA-SW01>
                    <C OK 8:53:07 AM><R-8:53:07 AM>[13][10]User:
                    ================================================================================
                    WFMDRetVal=1 Waiting for: "Password:"
                    WFMDRetVal=2 Waiting for: "Password required, but none set"
                    WFMDRetVal=3 Waiting for: "d3support"
                    WFMDBuffer="[13][10]user:"
                    ================================================================================

                    <NEWSESSION CatTools 3.6.0 15/12/2011 8:55:30 AM>
                    <PROTOCOL=Telnet>
                    <DEVICE TYPE=Dell.Switch.CLI>
                    <ACTIVITY TYPE=Device.Backup.Running Config>
                    <ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>
                    <USERS NAME FOR DEVICE=WDS-KA-SW01>
                    <C OK 8:55:30 AM><R-8:55:30 AM>[13][10]User:
                    ================================================================================
                    WFMDRetVal=1 Waiting for: "Password:"
                    WFMDRetVal=2 Waiting for: "Password required, but none set"
                    WFMDRetVal=3 Waiting for: "d3support"
                    WFMDBuffer="[13][10]user:"
                    ================================================================================

                    <NEWSESSION CatTools 3.6.0 15/12/2011 8:58:37 AM>
                    <PROTOCOL=Telnet>
                    <DEVICE TYPE=Dell.Switch.CLI>
                    <ACTIVITY TYPE=Device.Backup.Running Config>
                    <ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>
                    <USERS NAME FOR DEVICE=WDS-KA-SW01>
                    <C OK 8:58:37 AM><R-8:58:37 AM>[13][10]User:
                    ================================================================================
                    WFMDRetVal=1 Waiting for: "Password:"
                    WFMDRetVal=2 Waiting for: "Password required, but none set"
                    WFMDRetVal=3 Waiting for: "d3support"
                    WFMDBuffer="[13][10]user:"
                    ================================================================================

                    <NEWSESSION CatTools 3.6.0 15/12/2011 9:00:22 AM>
                    <PROTOCOL=Telnet>
                    <DEVICE TYPE=Dell.Switch.CLI>
                    <ACTIVITY TYPE=Device.Backup.Running Config>
                    <ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>
                    <USERS NAME FOR DEVICE=WDS-KA-SW01>
                    <C OK 9:00:22 AM><R-9:00:22 AM>[13][10]User:
                    ================================================================================
                    WFMDRetVal=1 Waiting for: "Password:"
                    WFMDRetVal=2 Waiting for: "Password required, but none set"
                    WFMDRetVal=3 Waiting for: "d3support"
                    WFMDBuffer="[13][10]user:"
                    ================================================================================
                    <R-9:10:23 AM>[13][10]*** IDLE TIMEOUT ***[13][10]<D 9:10:23 AM>
                    <SCRIPT VALUES>
                    <HOSTNAME="">
                    <PROMPT VTY="">
                    <PROMPT ENABLE="">
                    <PROMPT CONFIG="">