I would recommend you open a ticket with support to investigate this issue.
Upon opening a support ticket, would you please post back with your ticket #? Keep us posted with your progress.
Here is the reply from solarwinds
You will have to upgrade to 4.1 to have the issue fixed.
4.1 should be available in your Customer Portal - just look at the "Latest version" beneath the download. Mine is indicating 4.1
Please backup Hyper9 first in accordance to the following KB: http://knowledgebase.solarwinds.com/kb/questions/2691/
The upgrading will be just running the installer against the Hyper9 installation