9 Replies Latest reply on Jan 5, 2012 1:04 PM by Volo.Myhal

    upgrading to 10.5 build 1531

    sspca

      Hi

      I have upgraded to 10.5 from 10.1. 10.1 had no downtime for 2 years! we are now finding that the ipmonitor service just stops. it it linked to the "local account" (same account as 10.1 used) on a Windows 2003 server. we changed nothing other than upgrading. it is making the product unusible and i will have to revert back to 10.1 if this cannot be resolved. I have unlimited monitors i.e 1147 and always in maintenance.

      Have anyone had this issue or has a fix.

        • Re: upgrading to 10.5 build 1531
          Fodome

          Good day,

          This will require some investigation.   As you are under maintenance, can you possibly open a new support case using the following form:

          http://www.solarwinds.com/support/ticket

          We will need to have a look at the following file to start:

          -\ipmonitor\logs\ipmfatal.log

          Thanks

          Chris Foley | Support Specialist
          SolarWinds | IT Management, Inspired By You
          Support:866.530.8040 || Fax:512.857.0125

          • Re: upgrading to 10.5 build 1531
            Fodome

            Nevermind.  I see that you have already opened a case.

            Sincerely,

            Chris Foley | Support Specialist
            SolarWinds | IT Management, Inspired By You
            Support:866.530.8040 || Fax:512.857.0125

              • Re: upgrading to 10.5 build 1531
                sspca

                Hi Chris

                We run a repair on the Microsoft .NET Framework 2.0 on the server as instructed but we still have the service stopping. the error is

                 

                Faulting application ipmservice.exe, version 10.5.1531.1 faulting module ntdll.dll

                I have to restart the service twice a day. If I revert back to my snapshot i will lose all my logging data for 7 days. we rely on ipmonitor for weeknd alerts as we are not in the office. Hope yuo can help as it''s causing some concern and a great deal of overtime!

                Kind regards

                Steve

              • Re: upgrading to 10.5 build 1531
                mdiotte

                Hi sspca, We have not had any reports of this that I am aware of. My suggestion would be to open a support case so they can review the logfiles and help you collect further diagnostics.

                • Re: upgrading to 10.5 build 1531
                  erharj

                  I have also had a similar issue and have been using ipMonitor since version 6.  After upgrading from 10.1 to 10.5, the ipMonitor web page will sometimes crash when using it, such as clicking on a monitor to edit it.  When this happens, I verify that the ipMonitorSrv Service is actually still running and I see it running in Task Manager, but the web page is down as well as no alerts are sent anymore.  I then need to stop and restart the service.  I am waiting to open a ticket because, in my case, I plan to migrate my installation to a new server within the next 2 weeks, from 2003 now, to 2008 R2.  If this problem persists after the move, I will then open a ticket.

                  • Re: upgrading to 10.5 build 1531
                    Volo.Myhal

                    We have recently found a memory leak issue in 10.5.0 which most probably caused this crash.

                    Please wait 10.6, or ask for a buddy drop with the fix.