2 Replies Latest reply on Oct 26, 2011 7:29 AM by sandy2810

    Not receiving resolved email alerts from Orion.

    sandy2810

      Hi Everyone,

      We are not receiving email alerts for resolved status. Alerts are received only for Node down. We have not changed anything in Orion.

      Could someone point us to some solution.

      Regards

        • Re: Not receiving resolved email alerts from Orion.
          erica.gill

          Hi Sandy2810,

          If it is an advanced alert you can open the alert in "Alert Manager" ("Start->All Programs->SolarWinds Orion->Alerting, Reporting, and Mapping->Advanced Alert Manager") and the last tab when editing an alert will be the alert "Reset Action", here you can configure the reset action or edit the current reset actions.

          If it is another type of alert it can be editted in the same manner, in the "Alert Reset" tab.

           

          A few things to check for is that any email "Alert Reset" actions exist and if they do if they have valid SMTP details and the correct address to send to. Copying most of the setting from the working "Trigger Action" is probably the best way to get it working as you need.

          All the best,

          Erica