2 Replies Latest reply on Oct 3, 2011 8:51 AM by mdriskell

    NCM and Cisco SmartNet

    Donald_Francis

      I have written posts many times about how awesome an inventory tool  NCM could be with just a few simple changes where as it sits now it is  merely a pretty good one.

      One extra little nugget I wanted to  through out in that vein is SmartNet.  One of the primary reasons  network folks are forced to keep track of their Cisco network gear down  to location and serial number is because you have to know these things  for your Cisco maintenance which is a per device charge depending on the  device model and the level of support you wish to have on it.  This becomes more important the larger you are as it can easily amount into the millions of dollars like ours does.

      For  instance we are in the process of renewing our main contract right  now.  It took a large report from Cisco showing everything we bought in  the last 3 years, A large report from our primary Cisco vendor with a  list of everything we purchased,  a report I created for inventory in  NCM and some serious Excel wizardry by a Sr. DBA to come up with a solid  list of items that needed to be on our contract with the needed info.   Each data source had it holes in missing items as well as data.

       

      My  thought here is, like inventory, NCM could be a great tool for the  specific sub-use of keeping track of all Cisco gear for SmartNet.  I  think it would only take a field here or a checkbox there along with  some very basic logic and reporting in the line of there are all  your contract numbers and or here is what expires when and maybe even send  alerts on it.