7 Replies Latest reply on Jun 3, 2016 7:34 AM by shane.horgan

Compatability Check - I hate you

Donald_Francis Oct 1, 2011 12:10 PM

Somehow, when I first read about this new function recently. I knew, I just knew it was going to be a dark day in the House of Geek. I had this feeling way down deep of technical despair and boundless nerd frustration. I knew it was a fore-bearer of things to come.

And here I am today rebuilding, well trying to, 2 of my pollers. And after hours of trial and error I am sitting here still staring at the evil "Welcome to the SolarWinds Compatibility Check" screen knowing that no matter how many times I fill out those 3 devilish fields nothing will change. But alas I keep trying, and it continues to maniacally laugh at my useless mouse clicks and keyboard strokes each time taunting me with "Can't receive data from SolarWinds Information Service The creator of this fault did not specify a Reason.".

For the love of all that is holy and good, who is this "Creator" and why does he give no reason????????????

I hate you compatibility check.

Re: Compatability Check - I hate you

Donald_Francis Oct 1, 2011 2:52 PM (in response to Donald_Francis)

So after hours of trial and error I was able to solve my issue on my own. And in the vein of not complaining without suggesting a resolution this is what I ended up doing.
I started to think the error was non-specific BS and quit paying attention to where it was directing me. So I thought next what if this thing is checking for module compatibility before core compatibility or even before the core is installed.
So maybe it is just me but for years I have always installed the "core" or NPM and then added the modules. Well low and behold in this case I did the opposite and it worked. I installed IPAM's poller first, then APM then NPM.
Maybe I am just 3/4 nutz but that seems very counter intuitive to me but again it worked.
It seems the modules are no longer add-ons and each contains the "core" and can stand on its own.

Just my experience.
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- Re: Compatability Check - I hate you
  
  sotherls Oct 3, 2011 10:52 AM (in response to Donald_Francis)
  
  Loved the post and am chuckling... at your ability to retain humor while dealing with this. I know you must have had to resort to humor rahter than post how you really felt.
  Glad you got it working....
  
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- Re: Compatability Check - I hate you
  
  Andy McBride Oct 3, 2011 10:58 AM (in response to Donald_Francis)
  
  Hi Donald,
  Obvoiusly this is not optimal for our customers. Thanks for posting your workaround. Can you open a ticket on this so we can get it sorted? Please post the ticket number back here.
  Thanks- Andy
  
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  - Re: Compatability Check - I hate you
    
    Donald_Francis Oct 3, 2011 10:56 PM (in response to Andy McBride)
    
    OK so this just turned from frustrating to inescapably depressing.
    
    I was able to get this to work on the poller only install but I am rebuilding a web server now and I get the error regardless of the order. So this means I cannot install it at all.
    
    I figure there are is one person who is responsible for this. That would be the guy who suddenly awoke from his daydream realizing he needed to be active in the meeting he was dozing off in. Unfortunately for me it was a brain storming session on the install process and jumping to his feel he said "Compatibility Check". Then suddenly realized he had no idea how it would work just that it sounded good.
    
    2 words....
    
    tack hammer , man business....
    
    there rest you can figure out....
    
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    - Re: Compatability Check - I hate you
      
      Donald_Francis Oct 3, 2011 11:17 PM (in response to Donald_Francis)
      
      My ticket number is below.
      
      276071
      
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      - Re: Compatability Check - I hate you
        
        noobes Jun 1, 2016 10:46 AM (in response to Donald_Francis)
        
        I am facing the same issue now. What was the outcome of your support case? Cheers
        
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        Re: Compatability Check - I hate you
        
        shane.horgan Jun 3, 2016 7:34 AM (in response to noobes)
        
        Have you a case number ?
        
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