3 Replies Latest reply on Jul 28, 2011 2:27 PM by bshopp

More Alerts not Triggering

ahthomas Jul 28, 2011 12:19 PM

We had an AD server go down a few hours ago, and an alert was never sent out. The event logs show the server going down, but the alert logs don't show anything. So, the down notification never made it to the alert manager.

Currently the rule says: "Trigger alert when all of the following apply: Node status is equal to down and machine type contains Windows"

Alert suppression has a few rules setup, but they aren't relevant to this.

Re: More Alerts not Triggering

Andy McBride Jul 28, 2011 12:59 PM (in response to ahthomas)

What are the suppression rules?
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- Re: More Alerts not Triggering
  
  ahthomas Jul 28, 2011 1:07 PM (in response to Andy McBride)
  
  Just some node names, none of which are the one in question. I also have a reboot alert not triggering. I have a custom field called Tier, in which I have Tier's 1-4. I have a reboot alert for Tier 1 devices that sends Monday thru Friday 7:30a-5:30p. One device that has that field populated as Tier 1, rebooted on 7/22 at 3:15PM. No email was sent. For that one, no suppression is setup, and the trigger rules are: "Trigger alert when all of the following apply: LastBoot has changed, DR_Tier equals Tier 1"
  
  Honestly, the more I use this software, the less reliable it is.
  
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  - Re: More Alerts not Triggering
    
    bshopp Jul 28, 2011 2:27 PM (in response to ahthomas)
    
    Your best bet is going to be to open a ticket so someone can look at it and see what is going on, is there a bug, is something configured wrong etc.
    
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