1 Reply Latest reply: Jul 27, 2011 9:48 AM by smargh RSS

    Alert manager - failed sending mail to dl's

    McGregorKLB

      Hi guys,

       

      I am currently working on a way to send triggered alerts to dl members, but this seem to fail.

      Alerts work for individual mail addresses, so for "To" and "CC".
      When I fill in a dl link, witch does work via outlook, I will receive the following message.

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      7/27/2011 3:49:04 PM:    Initiating test for alert APM - Production - Email Alert Reporting.'.
      7/27/2011 3:49:04 PM:    Retrieved 1 actions for alert APM - Production - Email Alert Reporting.'.
      7/27/2011 3:49:04 PM:    Preparing action type EMail to test alert APM - Production - Email Alert Reporting.'.
      7/27/2011 3:49:04 PM:    Email 'Orion Alert' from 'Orion Alert' to '"Application Performance Monitor"

      <xx@XX.com>' has been handed to the local mail handler for alert 'APM - Production - Email Alert Reporting.'. However, the mail handler had the following error:
      Email message sent via SMTP Server mail.xxxxxxx.com To:" CC:xxxxxxx@xxxxxxxxx.com From:"Application Performance Monitor" <APM@xxxxxxxx.com> Subject:Orion Alert Body:
      EXCEPTION STACK: --> The server rejected one or more recipient addresses. The server response was: 550 5.1.1 <xxxxxxxxxxxxxx@xxxxxxx.com>... User unknown
       :  :    at Interop.cdosys.MessageClass.Send()
         at SolarWinds.Orion.Core.MessageActions.ActionEmail.AsyncMailToSend.SendThis(Object state);;;



      7/27/2011 3:49:04 PM:    Action type EMail for alert 'APM - Production - Email Alert Reporting.' failed to complete successfully.
      7/27/2011 3:49:04 PM:    Completed action type EMail for alert 'APM - Production - Email Alert Reporting.'.
      7/27/2011 3:49:04 PM:    Completed test for alert 'APM - Production - Email Alert Reporting.'.

       

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      I hope that i provided enough information about this problem.

       

      Thanks, Gregor.