4 Replies Latest reply on Jul 26, 2011 10:55 AM by dietrroc

    NTA 3.7 Clean Up

    dietrroc

      Pardon the interruption.  I have installed a SL500 NTA on a SL250 NTA server, which does not work. I uninstalled the program through add/remove programs, however, there are registry entries and fragments preventing me from being prompted to run a trial version of NTA. I was instructed to run the NTA clean up utility for NTA 3.6, which I have had no success with removing any files from my server. I viewed the logs in the Solarwinds dir, only to find the program error'd out. Does anybody know how I can remove remaining artifacts for NTA 3.7?

      Thanks!
      Bo

      Thank you all for your responses.  With SW assisance the prob is fixed.  The database got all jacked up after running the NTAuninstall program.  Fixed DB by running drop command which removed the following tables:

      1. In Database Manager:

      DROP TABLE NetFlowIPGroups

      DROP TABLE NetFlowIPGroupRanges

      DROP VIEW IPAddressGroups

       

      Thanks, again.

      Bo

       

       

        • Re: NTA 3.7 Clean Up

          Hi Bo--

          First off, I'm going to move your post to the NTA forum where it will get more visibility.

          If you don't hear back from the community on your issue, you'll need to open a support ticket.

          Also, in case you are interested, there is a release candidate for NTA 3.8. See NTA 3.8 Release Candidate Now Available! post for more info.

          HTH,

          M

            • Re: NTA 3.7 Clean Up
              mavturner

              Bo,

              Unfortunately our products leave something to be desired when it comes to uninstalling. The cleanup script is more for removing database tables that prevent upgrades to later versions as opposed to an exhaustive system. Is this still an issue or did you get what you needed done? If an issue, please open a support case and mention this thread.

              By the way, 3.7 is Gen2 which means the only difference between the version is the license file you have applied. So if you are concerned about future upgrades, this shouldn't be an issue.

              Thanks,

              Mav

            • Re: NTA 3.7 Clean Up
              qle

              Once you start talking about registry entries and orphan files, it can get ugly. I believe your best bet would be to contact SolarWinds support for further assistance.