3 Replies Latest reply on Jun 24, 2011 4:39 AM by kevin2me

    Unable to Poll more Details

    vinvin
    vinvin Jun 23, 2011 5:47 AM

      Hi,

      I'm facing this problem on NPM,

      Unable to list Node Details on this particular VM

      http://imageshack.us/photo/my-images/850/probq.png/

      -all the configs of snmp are the same as

      http://imageshack.us/photo/my-images/39/workingd.png/

       

      any idea where could be the cause for the polling ?

       

      Thanks

        • Re: Unable to Poll more Details
          kevin2me
          kevin2me Jun 23, 2011 7:33 AM (in response to vinvin)

          Hello,

          Are both these VM Windows Servers? It looks like first one is picked up as ICMP node.

          In 'Edit Node' can you Validate SNMP on server that is having the issue? 

          Can you restart SNMP Service on that box, and rediscover it to see if that helps?
          If still having issue, could you reinstall Simple Network Management Protocol in Windows Components.

          Thanks, Kev

            • Re: Unable to Poll more Details
              vinvin
              vinvin Jun 23, 2011 9:01 PM (in response to kevin2me)

              In Edit Node , It shows as unsuccessful

               

              SNMP services is uninstalled , and reinstalled, even with restart

              Firewall is turned off too.

               

              Wondering if it NPM require other dependencies 

                • Re: Unable to Poll more Details
                  kevin2me
                  kevin2me Jun 24, 2011 4:39 AM (in response to vinvin)

                  Its more likely an issue on that Windows Server.
                  If its failing in NPM for Validate SNMP, are you sure Community String is correct?
                  Its Case sensitive. 

                  Also on that VM, it is worth checking is go into Services.msc and Properties for SNMP Service,
                  Goto SECURITY TAB, and set radial to "ACCEPT SNMP Packets from any Host"
                  And restart SNMP Service. 

                  If still having issue it might be worth seeing can you SNMP Access directly on that VM using an SNMP Tool.

                  Try above 1st hopefully that will sort issue.
                  Kev