6 Replies Latest reply on Sep 13, 2011 10:17 AM by jonathan.reeve

    Transition

    tomaddox

      It seems to me that the transition from Hyper9 to SolarWinds has not been handled well. My account rep was terminated, and my new rep knows nothing whatsoever about the product. Support has fallen right off a cliff--response used to be rapid and effective, and now it's a black hole. Accessing download resources is no longer straightforward, and of course the licensing model changed without warning. I used to know that I could reach out to my Hyper9 sales and technical people and get things taken care of, and that's no longer the case.

      Sorry to vent, but I felt like Hyper9 was a partner, and now I'm just another not-very-important customer.