Hi Rohit, if you are having a critical problem with CatTools I would advise opening a support ticket so you can get help as soon as possible.
When you open a support ticket, could you:
--Reference this thread to Support.
--Post back here with a case number.
--Post any solutions you get from Support.
The STOP button in the Activities pane of the CatTools UI does not stop the CatTools service (CatTools_Services.exe). The STOP button simply terminates the currently running activity.
If the STOP button is not responding (and note that there may be a short delay until it reaches a 'check for STOP button push' within the activity code), then it may suggest that the CatTools activity currently being run has somehow gone into a loop.
You can kill the activity by terminating the CatTools_Client.exe from within the Windows Task Manager (but I'm only recommending this as a last resort if your activity has been running for a long time).
The CatTools_Client.exe should then restart itself with the next activity run.
This should at least allow you to then start your back-ups again; however we will need to look into the problem in more details (i.e. view your infolog.txt file when this issue occurred), so please raise a support ticket as suggested by Marie.
Thanks for the quick response. We have opened a ticket with the team Case #250583 - "Services not STOPPING on Kiwicattools v3.4".
Somehow we don't know the scheduled timer has now Stopped on its own , but now we are facing a different problem.
Now we have selected only single device to take backup, but when we click run now it giving an error "The service is unresponsive "