I'd need to gather soem CatTools diagnostics files from you to look into this further.
Can you please raise a support ticket for this issue and one you receive the automated response, reply again with the following diagnostics files (as a zipped attachment).
1) the infolog.txt file from the CatTools install folder
2) a sanitised database report (which allows me to see how your devices and activities are configured) - uses the 'Create sanitised database report' option on the File > Debug menu.
Thanks for your reply Steve. Issue got resolved after the service restart.
But now I having issue with Nortel 470 switch backup. I am unable to add/edit the Nortel 470 switches for schedule backup, option are grayed out. I have raised a service request number 247320. Please do the needful ASAP.
Thanks in advance !!!!
Is the schedule timer stopped? (Check on the Activities pane). If not, then this is most likely the issue.