3 Replies Latest reply on May 23, 2011 2:50 PM by MarieB

    Monitoring the perfromance of ALCATEL voice platforms



      Got a new customer who has a lot of IP based Alcatel PBX platforms and wants us to monitor for:

      Up down of the voice application


      Latency and voice quality

      Platform system logs - pull info from the PBX re utilisation stats beyond just CDR records

      Alarms and alerts - like ISDN card up or site has gone into stand alone mode, trunks down ,blades down , handsets off line.

      Can find a lot on CISCO in this regard but not much on other voice platforms.

      I was told I would have to use another product from Integrated research called Prognosis.

      Any one out there got any experience with Alcatel product on Solar Winds?