- Have you restarted the Netflow Service ?
- You can Repair the Netflow from Add / Remove program and see if you still have this message. ?
- Open License Manager and see is your Netflow is Licensed ? > Start > all prgorams > SolarWinds > License Manager ?
What version of NTA you have ? If you have 3.6 upgrade to 3.7 and place the new license key might .
Disable AV from the server if you have or exclude Orion folders to be scanned .
Let me know if this helps, or if you require any further information.
I have restarted the netflow service. But I am now having to do that every few days. I used to just run on and on without manual intervention.
I have not done an add/remove yet.
The license manager and the logging and function seem a bit at odds. It says October was the end of maintenance but the logging says different.
We definitely purchased the maintenance in October. Weird that it's been running fine for so long if it's a license issue and it continues to run fine
for days at a time.
More recent license logging:
2011-04-28 14:00:16,935  INFO List licenses - Using Licensing Framework to obtain license for Orion NetFlow Traffic Analyzer / 3 / Commercial
2011-04-28 14:00:16,942  INFO List licenses - License for Orion NetFlow Traffic Analyzer / 3 / Commercial obtained sucessfully: True
2011-04-28 14:00:16,945  INFO List licenses - Serial number for product Orion NetFlow Traffic Analyzer / 3 / Commercial: [Aoa::1O/EC]
2011-04-28 14:00:16,946  INFO List licenses - Trying to get license information from registry for product Orion NetFlow Traffic Analyzer / 3 / Commercial
2011-04-28 14:00:16,949  INFO List licenses - Days left for product Orion NetFlow Traffic Analyzer / 3 / Commercial: 2918015
We're using 3.7
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I would recommend you to open a support ticket , support will resolve this issue .
When you open a support ticket, could you:
--Reference this thread to Support.
--Post back here with a case number.
--Post any solutions you get from Support.
Case #239736...so far...
Generating NPM Diagnostics to send to Technical Support
For Orion v9.1 and later:
1. Navigate to Start -> SolarWinds Orion -> Documentation and Support
2. Launch the gray icon for Orion Diagnostics.
3. This program will generate a .zip file as output.
a. If it’s under 5MB, attach it to an email and send it to your support rep
b. If it’s over 5MB, use the instructions at the end of this segment to send that file to the LeapFile server.
Sending Large or Secure Files To SolarWinds
Use these instructions to send file attachments that are over 5mb in size or to upload files to a secure server.
1. Open your browser and navigate to http://solarwinds.leapfile.com
I took a look at this case. It looks like there is an occasional delay to the SQL server. Unfortunately, NTA does not currently handle this scenario very well and the service stops. We're working on changing the behavior of this in a future version (to automatically restart the service when the database connection is re-established).
In the meantime, I'll get with you directly to discuss options. Thank you for your patience.
That's good news there's a fix on the way. How far out would you estimate? I can live with restarts as this is really for analysis of traffic patterns which I don't need to do all the time.
mmedwid, there is a work around that should help alleviate until we release a fix. Before making these changes, I must caution you that the problem you are experiencing is an indication of database connection issue. You will probably want to continue investigating why your SQL server is having delays (high traffic load?).
The fix we are working on is to re-connect automatically when a connection is lost. Losing a connection is still a bad thing because you could lose data.
Suggested workaround for NTA 3.7:
edit “C:\inetpub\SolarWinds\SWNetPerfMon.DB” and “C:\Program Files (x86)\SolarWinds\Orion\SWNetPerfMon.DB”
please find following in both files:
! Connection timeout in seconds
Increase timeout to duration of expected SQL unavailability period + 10%. Save both files.
Excellent - will try this. Thank you.
Say - after I change the timeout what all needs to be restarted? I changed this when NTA was down and then started that service. Good enough?
NTA has been stable a week on from this fix. Looks like we will be good until the next revision. Thank you!
@mmedwid - What value did you end up using?
! Connection timeout in seconds
..no messin' around. :-)