When you installed the agent, did you put in the IP address of the Profiler Server?
If so, did the agent start and is running? Do you have any firewalls between the agent and server? Would other applications listening on port 162?
Profiler communicates in two ways:
- Agent > Server: SNMP trap (server listens on 162 by default)
- Server > Agent: HTTPS (agent listens on 4319 by default)
If the trap does not get thru, the agent will not appear.
hi, you might want to check the License settings page to see you have enough Poller licenses available. There should be atleast 1 Poller license available to you. You can edit an agent and unassign the Poller license to release it back to the license pool
Thanks HolyGuacamole. That was it, I only had 1 Poller licensed. That explained why I couldn't change pollers without disabling on the other agent. Thank you very much.
When you installed the agent, did you put in the IP address of the Profiler Server? - Yes
If so, did the agent start and is running? - Yes
Do you have any firewalls between the agent and server? - No
Would other applications listening on port 162? - No
The agent does appear, I believe the problem is with the license model. According to the license setting, I can only have one poller. I think I have to disable poller on one agent and enable on another agent. In this case, the server in question.
I'll post my results. Thanks.