SolarWinds Collector Data Processor/Polling Controller restarts all the time

Question

On my solarwinds installation the two processes:

SolarWinds Collector Data Processor and

SolarWinds Collector Polling Controller

refuses to stay up.

The errors in event viewers application log are:

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Event Type:    Error
Event Source:    VsJITDebugger
Event Category:    None
Event ID:    4096
Date:        16/04/2011
Time:        18:43:48
User:        NT AUTHORITY\SYSTEM
Computer:    CPHGIT7B
Description:
An unhandled exception ('System.Runtime.Serialization.SerializationException') occurred in SolarWinds.PollingController.exe [5192]. Just-In-Time debugging this exception failed with the following error: Debugger could not be started because no user is logged on.

Check the documentation index for 'Just-in-time debugging, errors' for more information.

For more information, see Help and Support Center at go.microsoft.com/.../events.asp.
Data:
0000: 02 00 5c 80               ..\

------------------------------------------------------------------------------------------------------

The server was working and the below patches was applied. After the required restart the two processes restarts all the time.

I have vacation so I am not really in a position to open a case, but I will look here once in a while and hope there is some answer or suggestions.

Best regards,

Steffen Lindemann

------------------------------------------------------------------------------------------------------

Critical

MS11-018 2497640 – Cumulative Security Update for Internet Explorer

MS11-019 2511455 – Vulnerabilities in SMB Client Could Allow Remote Code Execution

MS11-020 2508429 – Vulnerability in SMB Server Could Allow Remote Code Execution

MS11-027 2508272 – Cumulative Security Update of ActiveX Kill Bits

MS11-028 2446704 – Vulnerability in .NET Framework Could Allow Remote Code Execution

2446708

2446709

2446710

2449742

MS11-029 2412687 – Vulnerability in GDI+ Could Allow Remote Code Execution

MS11-030 2509553 – Vulnerability in DNS Resolution Could Allow Remote Code Execution

MS11-031 2510531 – Vulnerability in Jscript/VBScript Scripting Engine Could Allow Remote Code Execution

2510581

2510587

MS11-032 2507618 – Vulnerability in the OpenType CFF Driver Could Allow Remote Code Execution

Important

MS11-021 2464583 – Vulnerabilities in Microsoft Excel Could Allow Remote Code Execution

2466156

2502786

MS11-022 2464588 – Vulnerabilities in Microsoft PowerPoint Could Allow Remote Code Execution

2464594

2464623

2464635

MS11-023 2509488 – Vulnerabilities in Microsoft Office Could Allow Remote Code Execution

2509503

MS11-024 2491683 – Vulnerabilities in Windows Fax Cover Editor Could Allow Remote Code Execution

2506212

MS11-026 2503658 – Vulnerability in MHTML Could Allow Information Disclosure

MS11-033 2485663 – Vulnerability in WordPad Text Converters Could Allow Remote Code Execution

MS11-034 2506223 – Vulnerabilities in Windows Kernel-Mode Drivers Could Allow Elevation of Privilege

GoldTipu · Accepted Answer

Try following first.  REPLACE JOB ENGINE 1. Stop all Orion services from Orion Service Manager. 2. Go to C:\Documents and Settings\All Users\Application Data\SolarWinds\JobEngine V2 \Data\JobEngine35.sdf file and rename it to JobEngine35_OLD.sdf 3. Then create a copy of C:\Documents and Settings\All Users\Application Data\SolarWinds\JobEngine V2 \Data\JobEngine35 - Blank.sdf one and rename it to JobEngine35.sdf. 4. This way you have the old one to revert back to and you always have a blank copy in case issue reoccurs. 5. Right click on properties of the JobEngine35.sdf you have created and untick the read only box and click ok.   REPLACE JOB TRACKER 1. Stop all Orion services from Orion Service Manager. 2. Go to C:\Documents and Settings\All Users\Application Data\SolarWinds\Collector\Data\JobTracker.sdf file and rename it to JobTracker_OLD.sdf 3. Then create a copy of C:\Documents and Settings\All Users\Application Data\SolarWinds\Collector\Data\JobTracker - Blank.sdf one and rename it to JobTracker.sdf. 4. This way you have the old one to revert back to and you always have a blank copy in case issue reoccurs. 5. Right click on properties of the JobTracker.sdf you have created and untick the read only box and click ok.   REPLACE POLLING COLLECTOR 1. Stop all Orion services from Orion Service Manager. 2. Go to C:\Documents and Settings\All Users\Application Data\SolarWinds\Collector\Data\PollingController.sdf file and rename it to PollingController_OLD.sdf 3. Then create a copy of C:\Documents and Settings\All Users\Application Data\SolarWinds\Collector\Data\PollingController - Blank.sdf one and rename it to PollingController.sdf. 4. This way you have the old one to revert back to and you always have a blank copy in case issue reoccurs. 5. Right click on properties of the PollingController.sdf you have created and untick the read only box and click ok. 6. Restart all Orion Services   How to Repair Job Engine - Open C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers. - On a 2008 system, this will be under C:\ProgramData\Solarwinds\Installers. - Run the Jobengine.msi and select Repair. How to Repair Job Engine V2 - Open C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers. - On a 2008 system, this will be under C:\ProgramData\Solarwinds\Installers. - Run the Jobengine.v2.msi and select Repair.     How to Repair Information Service - Open C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers. - On a 2008 system, this will be under C:\ProgramData\Solarwinds\Installers. - Run the InformationService.msi and select Repair.   How to Repair Collector Service - Open C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers. - On a 2008 system, this will be under C:\ProgramData\Solarwinds\Installers. - Run the CollectorInstaller.msi and select Repair.   Next go  to add/remove programs and run a repair on Orion Core services and run through the configuration wizard again. Let me know if this helps, or if you require any further information.

SolarWinds Collector Data Processor/Polling Controller restarts all the time

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