0 Replies Latest reply on Feb 8, 2011 9:17 AM by yunusemre

    Monthly SLA Alerts Report



      I would like to report SLA alerts monthly. And the important point is we trigger alert 7 days between 07:00 - 21:00 after that we do not trigger alerts, because of contract. I have found AlertLog table that keeps the alert informations like Alert Triggered time , and alert reset time. I would like to report that by SQL command. Take trigger time and reset time and count minutes between that times in report. Is that right way to report something what we need, or is there any one who has done this before.


      Yunus Emre