Export to PDF fail - 401 error

Hey Bryan,

Do you have the Orion website setup to use HTTPS?  Do you have a load balancer sitting in front of the Orion server?

Hi Bryan,

I read somewhere in this forum before that this error also happens if you run HTTPS and the certificate is only issued to the website name and not the actual hostname. (e.g. you have a certificate for orion.yourcompany.com which works fine if you visit the website but the actual hostname of the server would be newyorkorionserver.yourdomain, in this case the certificate needs to be issued to both names unless solarwinds finds a workaround for this).

as mentioned before, I have this as I have load balancers in front of the site(s), and if I hit a web server directly, that works.  FYI

I am not running HTTPS, this is issue is seen on multiple servers all independant of each other.  No load balancer in front of these servers.

Still beating my head on the wall with this one.  Support hasn't been much help really...ran some diagnostics.  Attached is the output.  I see the network privileged error but I even put the Anonymous IIS account in the administrators group and no luck.

I looked at your case, is this only failing when you try to export to PDF from NTA?  Do you have the same problem when you try to export from NPM for example?

Brandon...its anywhere in NPM...doesn't matter what page or add-on.  And this behavior is on all my Orion servers (4) running 10.1.

I believe this is resolved by removing IUSR_SERVERNAME user from the local Guests group. Note this only happens on Windows 2003 and not on 2008 server.

Hi

I Have a similar issue, when accessing the loadbalanced (ACE) site.  I get this:

Your browser is rejecting cookies from this website. You will not be able to log in until you fix this.

However, i´m not blocking cookies from the website...

When accessing the servers directly (mail poller, or the 2 additional webservers) no problem. Wondering why... Anyone have an idea ?

For now, it´s not a big issue, just like to fix the problem / figure out why.

We resolved the problem by removing the IUSR_SERVERNAME user from the local Guests group and adding it to the local Users group.  Under local security policy, the local Guests group was Denied Access to the Computer via the Network.  Technical Support indicated the Export to PDF function uses IIS Anonymous Access.