What version of the EMC Provider are you using? Have you changed any passwords or IP addresses lately?
If you have made no environmental changes and the restart does not solve the issue, go ahead and contact support.
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1) EMC has a 'feature' that the password resets every so often (3 months?). To change it, go to https://localhost:5989/ecomconfig. Login with the current username and password (by default, it's admin/#1Password). Once you login, you will be asked to change the password. If you do change it instead of using #1Password, be sure to change the password in Wrench settings in Profiler as well. If this doesn't work, then
2) Download the latest version of the EMC Provider from EMC's Powerlink website. Uninstall the current Provider, and clean up any residual EMC directory for the Provider. Reinstall and re-configure the Provider.
The password had expired. I modified the config and changed the password. Thanks for the help.