9 Replies Latest reply on Dec 29, 2010 8:02 AM by lchance

    Help me understand what I see in these util reports for Business Hrs vs After Hrs

    lchance

      When I see utilization values in Report Writer reports where BUSINESS HOURS and AFTER HOURS contain exact values, it makes me skeptic.

      Am I doing something wrong with Hour of Day FILTERS? If I list the hour in the report output as confirmation then it is what is it should be.

      Just notice the 93.98% and also the 85.95% - surely this can't be coincidental??? I can see this sort of output in other reports. Any ideas???

      It does seem to only follow the MAX UTIL...

       

      BUSINESS HOURS

       

      AFTER HOURS