0 Replies Latest reply on Dec 10, 2010 9:38 AM by bshopp

    NPM 10.1.1 Hotfix 1 - Alerts/Syslog/Trap Email Format

    bshopp

       

       

      SolarWinds Orion Network Performance Monitor (Orion NPM) version 10.1.1 Hotfix 1

      By default in Orion NPM version 10.1, email sent by SolarWinds Syslog, Trap, and Alerting Engine services are sent in HTML format. This Hotfix enables you to send email generated by these services as plain text. 

       

      This requires you to be on Orion NPM 10.1.1, which can be downloaded from the customer portal.

      You can download the hotfix from here.

       

      Note: After applying this hotfix, SolarWinds Syslog and Trap services will permanently send emails in plain text. It is possible to revert the configuration of the alerting engine--and only the alerting engine--to enable HTML-formatted email by completing the steps provided in the second procedure below. 

      This hotfix applies to Orion Network Performance Monitor 10.1.1 (Orion NPM 10.1.1), and it should be installed on all Orion NPM servers, including any and all Additional Poller and Additional Website servers.

      To apply this hotfix:

      1. Log on to your Orion server using an account with administrative rights.

      2. Confirm that all Orion applications, including System Manager, are shutdown.

      3. Click Start > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager.

      4. Click Shutdown Everything.

         Note: It may take a few minutes to stop all services.

      5. Extract all files in the compressed hotfix file to an appropriate location on your Orion server.

      6. Navigate to the Orion installation directory.

         Note: By default, this directory is C:\Program Files\SolarWinds\Orion.

      7. Make a backup copy of AlertingEngine.exe.config by renaming it as "AlertingEngine.exe.config.old".

         Note: The default location of this file is C:\Program Files\SolarWinds\Orion\.

      8. Make a backup copy of SolarWinds.Orion.Core.MessageActions.dll by renaming it as "SolarWinds.Orion.Core.MessageActions.old".

         Note: The default location of this file is C:\Program Files\SolarWinds\Orion\.

      9. Copy the following files from the extracted hotfix folder to the Orion installation folder on your Orion server:

         - AlertingEngine.exe.config

         - SolarWinds.Orion.Core.MessageActions.dll

         Note: The default location of these files is C:\Program Files\SolarWinds\Orion\.

      10. Click Start > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager.

      11. Click Start Everything.

          Note: It may take a few minutes to start all services.

      To revert the Alerting Engine configuration to send HTML-formatted email from alerts:

      1. Log on to your Orion server using an account with administrative rights.

      2. Confirm that the SolarWinds Alerting Engine is shutdown.

      3. Click Start > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager.

      4. Click SolarWinds Alerting Engine, and then click Stop.

      5. Navigate to the Orion installation directory.

         Note: By default, this directory is C:\Program Files\SolarWinds\Orion.

      6. Open the AlertingEngine.exe.config file in a text editor.

      7. Locate the following row:

         <add key="ActionEmail_UseHtmlMessageBody" value="false" />

      8. Change "false" to "true", so that the edited row read as follows:

         <add key="ActionEmail_UseHtmlMessageBody" value="true" />

      9. Save and close AlertingEngine.exe.config.

      10. Click Start > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager.

      11. Click SolarWinds Alerting Engine, and then click Start.

          Note: It may take a few minutes to start the service.

      The following files, in the default install location C:\Program Files\SolarWinds\Orion\, are updated during the execution of this hotfix:

       - AlertingEngine.exe.config

       - SolarWinds.Orion.Core.MessageActions.dll,