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Network Performance Monitor (NPM)

Forum Can't upgrade to NPM 10??

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Can't upgrade to NPM 10??

samtheman1k over 13 years ago

I have NCM v6, but when I try the NPM 10 installer, I get the following:

This is after running the NCM6 update. Any ideas?

Here is the Help/About from NCM.

0 tonyreel over 13 years ago

bit of a long shot, but check add remove programs and make sure there is not an old NCM program still there.
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0 samtheman1k over 13 years ago in reply to tonyreel

I did appear to have version NCM5.5.2 and NCM6.0 in the add/remove programs section, but have now removed 5.5.2. Problem still remains though! Any more ideas?
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0 samtheman1k over 13 years ago in reply to samtheman1k

In the Admin/NCM settings within the NPM web interface, it says I have NCM 5.5.1???? WTF?
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0 bshopp over 13 years ago in reply to samtheman1k

There are two installers for NCM, one for NCM itself and one for the Orion NPM integration. Make sure you go both, otherwise you will get this message.
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0 samtheman1k over 13 years ago in reply to bshopp

Hello, when I try to install the integration installer, I get the message 'requires NPM v10 or higher'! I'm stuck in a catch 22 situation.

It seems as if NCM 5.5 hasn't uninstalled correctly perhaps? Or any more ideas?

Thanks!
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0 netlogix over 13 years ago in reply to samtheman1k

can you un-install the integration piece, upgrade orion, then install the integration?
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0 samtheman1k over 13 years ago in reply to netlogix

Tried that, same problem. :(

Even tried opening a ticket, but had no response, they've just ignored me. Struggling to see why I'm paying maintenance now!
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0 MarieB over 13 years ago in reply to samtheman1k

Hi Samtheman1k--
Have you seen/read/followed the upgrade instructions? Here is a tip with more info.
I'll let support know about your concerns.
M
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