7 Replies Latest reply on Dec 15, 2010 1:14 PM by MarieB

    Error when trying to add new devices NPM 10.1 RC4


      This error message appeared after the upgrade to RC4, specifically when attempting to add new devices. I have re-run the configuration wizard to no avail.

      The Orion website is currently unable to display this page. Orion polling and alerting services often continue running, though this page cannot be displayed. Please take the following steps to attempt to alleviate the issue:    1. Log in to the website again and navigate to another Orion page, allowing you to isolate the error to this page.    2. Ensure the Orion services are still running.    3. Check that your SQL Server is still running and accessible. Please notify SolarWinds of this error. We will address and help you fix the issue. Your specific error is: GetAllVMwareCredentials failed, check fault information.

      I have checked the SQL server and all the connections are successful, the reports, custom pollers, and all node/interface statistics are updated correctly, and displaying correctly. Network Atlas is functioning correctly.

      The SQL server access is using mixed mode with the user defined as dbo for the NetPerfMon db. RC2 and RC3 did not show this behaviour.