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monitoring windows client ... IPMonitor refuses to add any other monitors except ping

tekjansen101 over 13 years ago

hello,

i'm demo-ing ipmonitor here in our company to see if it can fill small adhoc client and server monitoring requirement as and when they prop up. currently i'm trying to remotely monitor a windows xp client via WMI to make sure its CPU and other resources are in order.

try as i might, i can't get ipmonitor to add any other monitors except Ping. Everytime I add the credentials for windows authentication and click next, the screen goes off to do a discovery and comes back with a ping monitor. i can rpc fine from the server in which ipmonitor is installed (\\ipaddress\c$) and furthermore even the remote wmitest utility (wbemtest.exe) can query the client... however ipmonitor simply refuses to use anything besides ping as a health monitor.

i tried downloading WMI monitor just to make sure it wasn't server related and sure enough, it works fine ... problem ofcourse being its very limited in use and doesnt show you any historical usage, etc...

i'm at my wit's end here guys .... any help would be greatly appreciated...

0 Fodome over 13 years ago

Tekjansen101,
When you ran wbemtest.exe, did you enter the credentials within the utility's interface? If so, I would like you to try the following in ipMonitor:
1. Go to "Configuration" tab.
2. Click "Credentials List"
3. Click the Credential that represents the domain account you are trying to use and used within wbemtest.exe
4. Uncheck all boxes under Usage Restrictions and only check "May be used NTLML authentication".
5. Click OK.
Try scanning the device again using this Credential and see if it helps.
Let me know,
Chris Foley - SolarWinds - Support Specialist
Support:866.530.8040 || Fax:512.857.0125
network management simplified | solarwinds.com
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0 tekjansen101 over 13 years ago in reply to Fodome

NTLM login ... sounds about right ... i remember specifyiing NTLMDOMAIN: in the wmi test utillity. i'll try it in about 12 hours from now since I'm not at work anymore and our remote access is on the fritz ...
Which begs to ask the question ... will authentication against a domain controller account not work if the ipmonitor server itself is not joined to the domain. seems logical ...
However first things first ... I'll test out the NTLM thing and post back .. hopefully it works ...
P.S -- all firewalls have been disabled to have one less variable to work with.

Thanks.
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0 Fodome over 13 years ago in reply to tekjansen101

Tekjansen101,
If the ipMonitor system is not a member of the domain, you must use NTLM authentication . Impersonation will fail as one cannot impersonate an account that is on a different domain. Having that said, my proposed method will likely fix your issue.
Sincerely,
Chris Foley - SolarWinds - Support Specialist
Support:866.530.8040 || Fax:512.857.0125
network management simplified | solarwinds.com
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0 tekjansen101 over 13 years ago in reply to Fodome

hey thanks it seems to have worked .... i can get various system related performance statistics now .... neato..
although the performance graphs come up empty...even for the ipmonitor host. and yes the "store monitor statistics for recernt activity and historical reports" option has been checked. i've looked around on the forums for this ... no luck so far ... will dig a little more and if i dont come up with nothing i'll create a new post for the same ...

thanks again !
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