1 Reply Latest reply on Dec 8, 2014 12:40 PM by ctmidnight

    Automated SpiceWorks Tickets using Orion NPM and Perl

      Customers appreciate a fast response to a network outage. After working  in a NOC setting and learning many things about customer service, I've  decided to take advantage of a few very good ideas implemented by others  that could decrease response times to outages. One of these ideas  includes creating tickets when a "node down" event is detected by an  NNM. I've seen "auto-tickets" generated by integrating HP OpenView and  ConnectWise, but I've never come across a solution for less expensive  products such as SpiceWorks and Orion NPM. I hope that this post will be  of some use to anyone who wishes to implement this.

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