6 Replies Latest reply on Apr 15, 2013 8:20 AM by craigcm

    3rd Party Event Escalation/Acknowledgement with Voice Calls

    MagnAxiom

      I've been tasked to
      find a 3rd party application to be able to send my alerts from Orion and a few
      other systems to that can intelligently take these alerts, filter/apply rules
      to these alerts and then perform email alerting with acknowledgment.  If
      the alert isn't acknowledged in a specific time, then email their back and/or
      their boss. 


       


      Another situation is
      where when event type X happens, I need to be able to do Voice calling to
      deliver alerts.


       


      Suggestions?

        • Re: 3rd Party Event Escalation/Acknowledgement with Voice Calls
          njoylif

          MIR3 has a product called Telalert that should be able to do everything you need it to.

            • Re: 3rd Party Event Escalation/Acknowledgement with Voice Calls
              czajkaej

               I setup a tiered alerting system on a per device for the servers, and one for Switch Distro Failures.  

              POC Alert 1

               

               

               

               

               

               

               

               

              TEST-TEST-TEST is currently Down

              Network Impact: Non-Critical
              Location: Work

              CPU:
              Memory Used:
              Avg Response Time:
              Last Reboot: Monday, August 02, 2010 12:10 PM

              Primary POC: Joe
              Secondary POC: Amber
              Backup POC: Sheri
              Team Lead POC: Steve, Mark

              This is an Initial Alert. Please Acknowledge this Alert on the Orion Web interface using your account. Messages will be sent to the other POCs starting in 15 minutes, with Acknowledgement status until the problem is resolved.

              Alert Name: Alert for when TEST-TEST-TEST goes down

              Orion Alerting POC: John

              POC Alert 2
              POC Alert 3

               

               

               

               

               

               

               

               

              TEST-TEST-TEST is currently Down
              Original Alert Triggered @ 8/2/2010 1:22:05 PM
              Alert Status: Not Acknowledged By  @ 12/30/1899 12:00:00 AM

              Network Impact: Non-Critical
              Location: Work

              CPU:
              Memory Used:
              Avg Response Time:
              Last Reboot: Monday, August 02, 2010 12:10 PM

              Primary POC: Joe
              Secondary POC: Amber
              Backup POC: Sheri
              Team Lead POC: Steve, Mark 

              This is a reocurring Alert to notify the POCs that something is wrong with a device on the network. Coordinate repair with the highest available POC if this Alert has not been acknowledged. This message will be repeated every 30 minutes until repairs are complete or the device is placed into an unmanaged status.

              Alert Name: Alert for when TEST-TEST-TEST goes down

              Orion Alerting POC: John

              Team Lead Alert

               

               

               

               

              TEST-TEST-TEST has been Down since 8/2/2010 1:22:05 PM

              Network Impact: Non-Critical
              Location: Work

              Primary POC: Joe
              Secondary POC: Amber
              Backup POC: Sheri
              Team Lead POC: Steve, Mark

              This is to Alert the Oncall Team Leads of a problem that has not been acknowledged or resolved.

              Alert Name: Alert for when TEST-TEST-TEST goes down

              Orion Alerting POC: Ed Czajka, Al Petties, John Plough


              Resolved Alert

               

               

               

               

               

               

              TEST-TEST-TEST is currently Up

              Network Impact: Non-Critical
              Location: China Lake

              CPU:
              Memory Used:
              Avg Response Time: 0 ms
              Last Reboot: Monday, August 02, 2010 12:10 PM

              Primary POC: Joe
              Secondary POC: Amber
              Backup POC: Sheri
              Team Lead POC: Steve, Mark 

              This is to notify all POCs that the network device is now functional.

              Alert Name: Alert for when TEST-TEST-TEST goes down

              Orion Alerting POC: John

              • Re: 3rd Party Event Escalation/Acknowledgement with Voice Calls
                MagnAxiom

                Thanks for the suggestion njoylif!!

                 

                Anyone else have an alternative to MIR3 so I can do some comparisons?  Who are MIR3's competitors?