Memory leak every day

Hi Alex--

If you don't hear back from the community, open a support ticket.

M

You may want to upgrade to CatTools 3.5 to see if it resolves the issue. I have not seen any Memory issues with CatTools 3.4 or 3.5.

If you have Active Maintenance you can download it from Your Customer Portal, or you can get a Free Version from our Website.

I upgrade CatTools to ver 3.5

Now process CatTools takes ~17Mb

Image Name                User Name   CPU  Mem Usage
CatTools_Service.exe  SYSTEM          00    16924

I will check the memory usage on Monday

oday I see the following
27.09

Image Name                User Name        CPU        Mem Usage
CatTools_Client.exe        SYSTEM                00        29284
CatTools_Service.exe        SYSTEM                00        31052

27.09

Image Name                User Name        CPU        Mem Usage
CatTools_Client.exe        SYSTEM                00        28512
CatTools_Service.exe        SYSTEM                00        31044

29.09

Image Name                User Name        CPU        Mem Usage        PF
CatTools_Client.exe        SYSTEM                00        26176                334
CatTools_Service.exe        SYSTEM                00        30944

I will watch more

Today the service is used more memory :-(

29.09

Image Name                   User Name      CPU    Mem      Usage PF
CatTools_Client.exe         SYSTEM          00       26176   334
CatTools_Service.exe       SYSTEM          00       30944

01.10

Image Name                User Name      CPU       Mem      Usage PF
CatTools_Client.exe     SYSTEM           00         27340    417
CatTools_Service.exe   SYSTEM           00         58452

New Month?

Any Ideas?

Hi AlexSI - 

Since the upgrade didn't solve this problem for you - I would ask you to please open a support ticket so we can get to the bottom of this for you. 

--Christine

I open case

Hi AlexSI-san,

Has the problem been resolved?

If it is possible, could you please share with me?

Our customer has a similar memory leak problem.

I opened a case, and then the support told me to check the option.

-Clear log window before starting each Activity

But the customer had set the option enabled.

We are looking for other cause of the memory leak.

Thank you!

Hi
I installed version 3.5 and uncheck all log option
Now I don't have problem with memory leak

Hi AlexSI-san,

Thank you very much for the helpful information.

Thank you!