10 Replies Latest reply on Mar 11, 2011 10:55 AM by chito

    Memory leak every day

    AlexSl

      Hello All

      Problem-every day of the process CatTools takes more and more memory

      CatTools ver 3.4.0

      Comp DELL 750, 1GB Mem

      OS W2003 R2 server

        • Re: Memory leak every day

          Hi Alex--

          If you don't hear back from the community, open a support ticket.

          M

            • Re: Memory leak every day
              AlexSl

              Today the service is used more memory :-(

              29.09

              Image Name                   User Name      CPU    Mem      Usage PF
              CatTools_Client.exe         SYSTEM          00       26176   334
              CatTools_Service.exe       SYSTEM          00       30944

              01.10

              Image Name                User Name      CPU       Mem      Usage PF
              CatTools_Client.exe     SYSTEM           00         27340    417
              CatTools_Service.exe   SYSTEM           00         58452

              New Month?

              Any Ideas?

            • Re: Memory leak every day
              sean.martinez

              You may want to upgrade to CatTools 3.5 to see if it resolves the issue. I have not seen any Memory issues with CatTools 3.4 or 3.5.

              If you have Active Maintenance you can download it from Your Customer Portal, or you can get a Free Version from our Website.

                • Re: Memory leak every day
                  AlexSl

                  I upgrade CatTools to ver 3.5

                  Now process CatTools takes ~17Mb

                  Image Name                User Name   CPU  Mem Usage
                  CatTools_Service.exe  SYSTEM          00    16924

                  I will check the memory usage on Monday

                    • Re: Memory leak every day
                      AlexSl

                      oday I see the following
                      27.09

                      Image Name                User Name        CPU        Mem Usage
                      CatTools_Client.exe        SYSTEM                00        29284
                      CatTools_Service.exe        SYSTEM                00        31052

                      27.09

                      Image Name                User Name        CPU        Mem Usage
                      CatTools_Client.exe        SYSTEM                00        28512
                      CatTools_Service.exe        SYSTEM                00        31044

                      29.09

                      Image Name                User Name        CPU        Mem Usage        PF
                      CatTools_Client.exe        SYSTEM                00        26176                334
                      CatTools_Service.exe        SYSTEM                00        30944

                      I will watch more

                    • Re: Memory leak every day
                      AlexSl

                      I open case