OID supported... then not supported

Hi Sol--

Have you looked at the diagnostics for the UnDP yet? Is it possible to use another OID?

Start there and if you don't get any answers, I'd contact support.

M

  Where would I find the diagnostics for the UnDP?

Hi Sol--

I was incorrect--you don't run diagnostics on UnDPs but on Orion NPM itself. Here's how you do that:

1. Click All Programs>SW Orion>Documentation and Support>Orion Diagnostics.
2. A window appears. Check all the options.
3. Once diagnostics are run, a zip folder appears with information in it.

I first recommend that you contact TrippLite and see if you are using the correct OID or if there isn't a better one for you to use.

If that doesn't work, run diagnostics and open a support ticket here.
http://www.solarwinds.com/support/ticket

Click Submit a Technical Support Ticket.
In order to receive technical support, you will need to be current on your SolarWinds maintenance.

Complete the form. You will not be able to upload your diagnostics, but you will receive an email back that allows you to upload diagnostics.

HTH,

M

The OID working and Failing could be a result of an issue with the SNMP Agent on the Device. Make sure you are up to date on the Firmware, and check TrippLite to see if this issue has been reported to them before.

I've checked the firmware on the UPS, SNMP/NIC card, and Envirosense card, and they are all up-to-date. I found the OID using the SNMP MIB Browser in the Engineer's Toolset. I have checked TrippLite's site, but their Support is sparse at best.

Like I said, when I use the Univeral Device Poller, I can click on the Nodes (Grouped by Vendor) > Tripp Lite > (node name) > Pollers > tlEnvTemperatureF and see results from every poll in the last 18 hours or so. But on the actual NPM page, it claims that it's 0 degrees Fahrenheit!

 When I go under All Defined Pollers > TrippLite UPS > tlEnvTemperatureF, right-click and choose Assign, then go through and Test on the TrippLite UPS, the first click on Test returns "The OID is not supported" but the second click on Test returns the correct value. This almost sounds like a timing issue.

Hey Sol--

I'll ping the PM to see what he has to say. In the meantime, Sean might have some more info for you. At some point, you might need to open a support ticket.

M