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"License limitation doesn't fit orion license!" - Need help upgrading NTA license from SL500 to SL2000

After upgrading from NPM v9.5.1 to v10, I attempted to upgrade NTA from 3.6 to v 3.7. I ran the setup file I downloaded from the customer portal, everything seemed to have installed smoothly until I noticed messages in the even log stating "License limitation doesn't fit orion license!".  I checked the NTA license status & it is still saying SL500. 

My assumption was that the NTA license would be upgraded in the same way that I upgraded the NPM, just download the setup file from the customer portal & run it.

I checked the Orion NTA Administrator Guide, reviewed the installation & upgrade steps, I see where it says I should input the Licensing information on the "Activate Orion NetFlow Traffic Analyzer window".  I really don't remember seeing that prompt during or after running the setup file.

  • Thanks to the quick response of the Solarwinds support team this problem is now solved.

    The issue was that I had an old version of the Solarwinds License manager (1.0.0.38

     ) which was not detecting the new Netflow product. 

    Once I downloaded version (2.0.0.430) the products were detected & the upgrade option was now visible.

    The process was smooth afterwards, I just had to add the activation code & re-run the Configuration Wizard & Netflow was up & running immediately.