NTA 3.7 indexing taking days

Hi Bizarro,

indexing of your DB very probably finished much quicker, but then something went wrong with reporting of progress of indexing. We already went over few similar cases, so you can submit support ticket and your case should be resolved quickly.

For quicker assistance, you can try to look to NTA log - %ProgramData%\Solarwinds\Logs\NTA\NTA.BusinessLayer.log (older logs are in the same folder) and if you can see messages about repeatable starting and stoping of service, copy-paste here error message(s) between some start and stop and we can try to advice how to solve this.

Ragards
Jan

Hi Jan,

I have a ticket open, just tried truncating the 3 databases to no effect, just waiting for them to get back to me.

I can't find the logs at that path, the install is located on C, what is the exact path to the file.  Doing a Ctrl-F won't find that filename.

Cheers,

Braden

Hi Braden

So in your case it should be located in C:\ProgramData\Solarwinds\Logs\NTA or C:\Users\All Users\Solarwinds\Logs\NTA (depending on OS). Or if you have a chance to past your case number here I could try to look directly in your uploaded diagnostics (if you already uploaded them).

Hi Jan, case number is 186093, I have sent the diagnostics to Suryanto.

Hi Jan,

Suryanto did some work with the license file which seemed to fix things, for some reason it was picking it up as a 500 rather than 2000 license.

Just gotta work out why none of my passwords work for NCM now lol

Hi Braden, I'm glad to hear that you resolved your problem with NTA. Regarding the NCM problem - I would recommend posting on NCM thwack thread or/and open new support ticket.