0 Replies Latest reply on Jul 21, 2010 11:02 AM by casey.schmit

    Sending in diagnostics?  Follow these steps...


      When sending in log files and diagnostics, we prefer LeapFile.  It helps get around the size restrictions that can be in place for email.


      Instructions to use when uploading a file to LeapFile

      1. Navigate to http://solarwinds.leapfile.com
      2. Select the Secure Upload option
      3. Enter support@solarwinds.net as the recipient email address
      4. Fill out the form and provide some information about your issue in the subject line.
      5. Select the Select Files To Send(Regular Upload) option
      6. Browse to the file you want to upload
      7. Select the Upload & Send button