2 Replies Latest reply on Aug 19, 2010 6:08 PM by sean.martinez

    Problem Installing NPMv10 SP1

    bryan.mcfarlane

      Hi Guys,

      Hopefully I didn't miss another post or FAQ regarding this somewhere.

      I'm attempting to upgrade to SP1 and I get the following message when I run the update.

       

      Installing SolarWinds Orion Core Services 2010.1.0 SP1
      Installing SolarWinds Orion Network Performance Monitor 10.0.0 SP1

        Stopping Services
        Stopping Service NetPerfMonService
        Service is stopped

        Stopping Service OrionModuleEngine
        Service is stopped

        Stopping Service SolarwindsSyslogService
        Service is stopped

        Stopping Service SolarWindsAlertingEngine
        Service is stopped

        Stopping Service SolarWindsTrapService
        Service is stopped

        Stopping Service SWInfoServiceSvc
        Service is stopped

        Stopping Service SWOrionInformationServicev1
        Service is stopped

        Stopping Service SWJobEngineSvc
        Service is stopped

        Stopping Service SWJobSchedulerSvc
        Service is stopped

        Stopping Service NetFlowService
        Service is stopped

        Stopping Service VoipMonitorService
        Service is stopped

        Stopping Service SolarWindsSyslogService
        Service is stopped

        Stopping Service SolarWindsWirelessNetworksService
        Service is stopped

        Waiting for NetPerfMonService.exe to exit
        Process is stopped

        Waiting for SolarWinds.BusinessLayerHost.exe to exit
        Process is stopped

        Waiting for TrapService.exe to exit
        Process is stopped

        Waiting for SyslogService.exe to exit
        Process is stopped

        Waiting for AlertingEngine.exe to exit
        Process is stopped

        Waiting for SolarWinds.InformationService.Service.exe to exit
        Process is stopped

        Waiting for SWJobEngineSvc.exe to exit
        Process is stopped

        Waiting for SWJobSchedulerSvc.exe to exit
        Process is stopped

        Waiting for SWJobEngineWorker.exe to exit
        Process is stopped

        Waiting for NetFlowService.exe to exit
        Process is stopped

        Waiting for VoipMonitorService.exe to exit
        Process is stopped

        Waiting for SyslogService.exe to exit
        Process is stopped

        Waiting for WirelessPollingService.exe to exit
        Process is stopped

        Copying files to D:\Program Files\SolarWinds\Orion\
      Error: Unable to copy files to install directory. (Error Code: 4)

      This service pack installer encountered an error updating files.

      Please stop any running Orion programs and services and try again.

      Press any key to continue . . .

       

      Any thoughts? I'm running this as Administrator and the path and perms appear to be correct.

       

      Thanks.