I've got a few feature requests for EOC : Need a Global Interfaces with High Utilization view (above 80%) - Global Top 10 interfaces doesn't fit the need. Need a Global Events summary with options like day, 7 days, etc like Orion Have said this in other posts but we need EOC to really pull maps from Orion instead of having to import them every time there is a change. The maps should be updated on the Orion servers and EOC should pull them in automatically. Issues : I'm not sure about everyone else but the whole filter nodes using sql in EOC and Orion just isn't easy to use or works 100%. I'm using Node.Vendor = 'Cisco' OR Node.Vendor = 'Juniper*' OR Node.Vendor = 'NetScaler' to only show network devices and this works for node status but doesn't work for events. I also have Riverbed devices that won't sure up using the above syntax even when a system is down. Can you just switch the view to use check boxes for vendors, etc for EOC and Orion? Global Node Status is showing yellow for one Orion poller yet all the nodes underneath it are green. BB

Hi Bryan - I entered all your feature requests - well - they were all already in the system so I incremented them all by one more request. They are all good ideas with high demand, so hopefully we can get them in soon. On the issues you're having - could you open a support ticket so we can track them and correlate them with any other problems users might be having? Thank you for the input. --Christine

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EOC - Feature Requests/Issues

BryanBecker over 13 years ago

I've got a few feature requests for EOC :

Need a Global Interfaces with High Utilization view (above 80%) - Global Top 10 interfaces doesn't fit the need.
Need a Global Events summary with options like day, 7 days, etc like Orion
Have said this in other posts but we need EOC to really pull maps from Orion instead of having to import them every time there is a change. The maps should be updated on the Orion servers and EOC should pull them in automatically.

Issues :

I'm not sure about everyone else but the whole filter nodes using sql in EOC and Orion just isn't easy to use or works 100%. I'm using Node.Vendor = 'Cisco' OR Node.Vendor = 'Juniper*' OR Node.Vendor = 'NetScaler' to only show network devices and this works for node status but doesn't work for events. I also have Riverbed devices that won't sure up using the above syntax even when a system is down. Can you just switch the view to use check boxes for vendors, etc for EOC and Orion?
Global Node Status is showing yellow for one Orion poller yet all the nodes underneath it are green.

0 MarieB over 13 years ago

Hi Bryan--
I'll mark this for the PM. Thanks for the detailed feature request description.
M
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0 christineb over 13 years ago

Hi Bryan - I entered all your feature requests - well - they were all already in the system so I incremented them all by one more request. They are all good ideas with high demand, so hopefully we can get them in soon. On the issues you're having - could you open a support ticket so we can track them and correlate them with any other problems users might be having?
Thank you for the input.
--Christine
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0 saw_bah over 13 years ago

Unmanaged Applications or components of an application regardless if up or down displays as down in EOC maps.
Additionally, unmanaged applications in the Application Health Overview window, shows in the right that the application is in an "Other" state; however below the pie chart, the unmanaged app is "Unknown"

Finally, an application that is in a warning or critical state displays as either "in testing" or "dormant" in the EOC map.
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0 lockstar over 13 years ago in reply to christineb

Hi Christine,
I like Bryan's suggestions, though with map intergration, could this please be a granular setting? We manage many high latency and low bandwidth sites so being able to control the data being replicated and/or trickel feeding certain data is very important to us.
thanks,

Lachlan
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0 christineb over 13 years ago in reply to saw_bah

Hi Saw-bah - thanks for bringing these to our attention. We have these in our tracking system now and we'll be addressing them.
--Christine
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0 christineb over 13 years ago in reply to lockstar

Thanks Lachlan - I added your input to the tracking item/feature request.
--Christine
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0 saw_bah over 13 years ago in reply to christineb

Thanks,
While creating roles for users, I noticed that a user that does not have the administrator role, is unable to view the maps that are nested in a map.
So we have a map of nested maps. When a user with a role that is not in the administrator role, clicks on one of the nested maps, I get a runtime error. There is no setting that I can see to ensure the user has permissions to see this map.
HELP!!
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0 christineb over 13 years ago in reply to saw_bah

Hi Saw_bah - did you open a support case on this one? I think we need to do that.
--Christine
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