1 Reply Latest reply on Jun 24, 2010 3:00 PM by Questionario

    Need details on how alert testing works!!!


      I have been in the dark about exactly how the Test button is supposed to work for some time now. It seems very hit and miss. For instance, if I create an alert that is supposed to send an email, when I test the email functionality, it may work or it may not work.

      Most recent example: Built an alert with email notification that actually sent the email the first time it was tested - including seeing the test trace in the test trace box. After that, I could not get it to work again. No alert sent, and nothing appears in the trace box. The Windows event logs show no clue.

      Ideas? Should I restart the Alerting service? Do I need to Clear and/or Refresh the alert log in the test Fire Alert box?

      I would greatly appreciate a detailed explanation of this procedure, since it has vexed me for a long time.