8 Replies Latest reply on Dec 7, 2013 12:42 AM by kwameb87

    Cisco ASR1002 Device.Backup.Running Config fails

      Trying to backup running configs on our Cisco ASR routers and get the following error in the log:

       

      "Did not receive command prompt after connecting via SSH"

       

      I am able to connect to the ASR router via SSH client from the KiwiCattools server with no issues with the same username and password im using in the device config in kiwi cattools. I put the kiwi cattools in debug mode and included the output below:

       

      <NEWSESSION Kiwi CatTools 3.4.0 6/8/2010 10:30:40 AM>

      <PROTOCOL=SSH2>

      <DEVICE TYPE=Cisco.Router.General>

      <ACTIVITY TYPE=Device.Backup.Running Config>

      <ACTIVITY SCRIPT=C:\Program Files\CatTools3\Scripts\Client.Device.Backup.Running Config.txt>

      <USERS NAME FOR DEVICE=rt-gw-01.prod.ch3>

      <C OK 10:30:40 AM><R-10:30:40 AM>[13][10]*****************************************************************[13][10]*                        --- WARNING ---                        *[13][10]* This is a private computer system.  Use of this system is for *[13][10]* Sears personnel only. This system and the associated network  *[13][10]* systems are monitored. Any information that is gathered       *[13][10]* during the monitoring process may be turned over to law       *[13][10]* enforcement for use in prosecution and can be used for civil  *[13][10]* penalties.  By logging into this system, you are giving       *[13][10]* consent to being monitored and have no explicit or implicit   *[13][10]* expectation of privacy.                                       *[13][10]*                                                               *[13][10]*   LOG OFF IMMEDIATELY if you do not agree to the conditions.  *[13][10]*                                                               *[13][10]*****************************************************************[13][10]<R-10:30:45 AM>% Authorization failed.[13][10]<D 10:30:47 AM>

      <SCRIPT VALUES>

      <HOSTNAME="">

      <PROMPT VTY="">

      <PROMPT ENABLE="">

      <PROMPT CONFIG="">

       

       

      ================================================================================

      WFMDRetVal=1 Waiting for: ">"

      WFMDRetVal=2 Waiting for: "#"

      WFMDRetVal=3 Waiting for: "Username:"

      WFMDRetVal=4 Waiting for: "Password:"

      WFMDBuffer="[13][10]*****************************************************************[13][10]*                        --- warning ---                        *[13][10]* this is a private computer system.  use of this system is for *[13][10]* sears personnel only. this system and the associated network  *[13][10]* systems are monitored. any information that is gathered       *[13][10]* during the monitoring process may be turned over to law       *[13][10]* enforcement for use in prosecution and can be used for civil  *[13][10]* penalties.  by logging into this system, you are giving       *[13][10]* consent to being monitored and have no explicit or implicit   *[13][10]* expectation of privacy.                                       *[13][10]*                                                               *[13][10]*   log off immediately if you do not agree to the conditions.  *[13][10]*                                                               *[13][10]*****************************************************************[13][10]% authorization failed.[13][10]"

      ================================================================================

       

      What do I need to change in order to get this working properly. All other Cisco devices are working as planned accept these routers.