7 Replies Latest reply on Jun 9, 2010 4:35 AM by Andy Ng

    Alert example of case

      In the NPM- Alert Management, there is an easy case I want to let it come true.

      2 servers connect to route and when my route was down, only send route down alert.  Don't send server down alert to me. 

      How can I do this?

       

      Hope someone can give me the way.  Many thanks.

        • Re: Alert example of case
          morgolis

          You will want to set up a custom property and alert suppression.  Take a look at this PDF that explains Advanced Alerts: 

          Understanding Orion Advanced Alerts

            • Re: Alert example of case

              Thanks morgolis, as I have read the document you send me. I try to set the alert, but still have some problem with it.

              I set 2 alert for this test.

              1. when A down, B down, B send alert

                1) Trigger Alert when all of the following apply

                        Node Name is equal to A

                        Node Status is equal to Down

                    Suppress Alert when all of the following apply

                        Node Name is equal to B

                        Node Status is equal to Down

                2) B send alert

                    Trigger Alert when all of the following apply

                        Node Name is equal to B

                        Node Status is equal to Down

              ======================================This one is successful

              And now the problem is when A down, B up, A do not send alert to me....

              If I set a new alert for A

              2. A down, B up, A send alert

                    Trigger Alert when all of the following apply

                        Node Name is equal to A

                        Node Status is equal to Down

               

              The first rule for when both A,B down, A will also send alert.  How can I realize A down B up, A send alert to me?

              Does I describe my problem clearly? Sorry for my poor English..

                • Re: Alert example of case
                  Andy Ng

                  Hi rabbid69,

                  You might want to try the below:

                  Route Down:
                  Trigger Alert when all of the following apply
                     Node Name is equals to <Route>
                     Node Status is equals to Down

                  Server Down:
                  Trigger Alert when all of the following apply
                     Node Status is equals to Down
                     Trigger Alert when any of the following apply
                        Node Name is equals to <Server1>
                        Node Name is equals to <Server2>

                  Suppress Alert when all of the following apply
                     Node Name is equals to <Route>
                     Node Status is equals to Down

                   

                  This is for the current situation that you have listed here. But you might want to incorporate Custom Properties to group servers together, so you do not have to list down each Node Name of the server: http://www.solarwinds.com/resources/democenter/Orion/Orion8CustomProperties/Orion8CustomProperties.html?INTCMP=ILC-TUT-OMCP

                  HTH.

                  1 of 1 people found this helpful
                    • Re: Alert example of case

                      Hi nding,

                      I have tested this way this morning. It can be actualized.

                      But my problem now is, if server down, there is no alert to me.

                      If I add a new alert for server, when route down, server down information also will send to me.

                       

                      I will study the video link after work time.  Many thanks.

                        • Re: Alert example of case
                          Andy Ng

                          Hi rabbid69,

                          If <Server1> or <Server2> goes down when the <Router> is UP, you should still get alerts.

                          And yes, if you add a new server, you will have to add a new Node Name element, which will become hard to manage.

                          Just create a Custom Properties and map the Nodes to it.

                          E.g. Create a Custom Property called: Dependency

                          And for those servers, enter the Router's Name as the value.

                          So <Server1>, <Server2>, so on so forth, will have the Router's Name in the Dependency Custom Property.

                          For the Node down for the servers, you can just set:

                          Server Down:
                          Trigger Alert when all of the following apply
                             Node Status is equals to Down
                             Dependency is equals to Router1

                          Suppress Alert when all of the following apply
                             Node Name is equals to <Route>
                             Node Status is equals to Down

                          HTH.

                            • Re: Alert example of case

                              nding, Thanks for give me the way.

                               

                              Could you order me some document for Create a Custom Property and Dependency? I'm newer for this system.

                               

                              Thanks again.

                                • Re: Alert example of case
                                  Andy Ng

                                  Hi rabbid69,

                                  [Start | Programs | SolarWinds Orion | Grouping and Access Control | Custom Property Editor]

                                  [Add | Build a Custom Property from scratch]
                                  Add Property to: Nodes
                                  Property Name: Dependency
                                  Property Type: Text
                                  Max Text length: 50

                                  Enter the router's name in the "Dependency" column for the Servers.

                                  * Note: "Dependency" is just a variable/name that I have chosen to be used in this case.