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Network Performance Monitor (NPM)

Forum Problem with Maps after upgrade to Version 10.0

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Problem with Maps after upgrade to Version 10.0

Drob70 over 13 years ago

I upgraded to version 10.0 last week. Since the upgrade, when I access the maps from the webpage the background image for the maps and the associated icons for the nodes will not display (see attached screen capture). If I refresh the map 8-10 times, it will eventually load. When I open the maps in Network Atlas, everything shows properly. Any help would be greatly appreciated.

0 cdh over 13 years ago

I had a similar problem after upgrading - what I found was that I had a local version of Network Atlas installed on my polling engine. I upgraded the version of Atlas on my laptop and was modifying maps there, and I got the error.
Once I went back to the polling engine and installed the upgraded version of Atlas on the server, my maps started showing up normally.
Hope that helps!
Chris.
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0 michalB over 13 years ago

Hi,
we have this issue tracked in our system. If you are accessing the maps through the "All Maps" page, wait for 30 seconds after the All Maps is loaded, and then click on a map. Eventually, just wait for 30 seconds after the issue occurs and then refresh the page.
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