As ipMonitor's reports are used for SLA reporting, there is no way to edit the statistics.
Chris Foley - SolarWinds - Support Specialist
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Thx for the answer - but how do I handle a service windows that maybe only took 2 out of the reserved 3 hours?
Having my monitors turned off for the last hour also seems to be wrong and give misleading results.
A system that would allow us to report on planned vs. unplanned downtime would be excellent. For example, IPMonitor would always maintain stats for actual availability - this could not be edited. However, it could also maintain a table of "acceptable" outage timeframes that could be considered during the reporting process, where actual downtime would be exempted from being reported during a "planned downtime" report.
Perhaps this functionality is more geared towards Orion, but since we use both, I personally don't have an opinion on where it would live, just that it would be available to me. :-)
I second this idea. I've just had to create several duplicate monitors and create complicated maintenance schedules just to be able to report unacceptible outages that occur only during business hours.