I've marked this for the PM who will know if it's a known bug or not.
Also, are you familiar with the new release of CatTools? Check out Announcing CatTools 3.5 General Availability post for more information.
If it's a time critical issue, open a support ticket here.
Click Submit a Technical Support Ticket
In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not be able to upload your Orion diagnostics, but you will receive an email back that allows you to upload diagnostics.
there is a kb article at the link below which outlines the most common items to check if you're not getting e-mails;
Could you please let me know how do you configure the changed Backup Running Configs .